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|Job Category :||Entertainment Industry|
|Company Name:||John Paul|
|Position Name:||Travel Specialist – Concierge Service Center|
|Location :||Miami, FL 33126|
|Job Description :||Our Travel Specialist will provide travel and other research to our client members. You will focus on providing exceptional, high-touch service to clients in travel/destination management, dining/entertainment arrangements, gift-buying, meeting/party/special event planning, and much more.***SKILLS TESTS INCLUDED IN APPLICATION, takes a few minutes to complete. Candidates with completed assessment or skill test will be considered***MISSIONPlan, research, and book airfare, car rentals, hotels, vacation packages and cruises, in accordance with client needs.Provide account program support that enhances John Paul’s value proposition and brand.Provide exceptional and responsive client service, always seeking to deliver beyond client expectations, using channels of phone, email, and web requests.Create client experiences that leverage understanding of the clients’ preferences.Seek to build relationships with clients and generate repeat business.Leverage company networks, vendors, and expertise to the benefit of the customer.Share insight/feedback received through interactions with the client members to the Manager.Adhere to account program rules and requirements.Adhere to company invoicing and reporting requirements and deadlines.Promote collaboration with team members, management, and sustain a respectful work environment.Any other duties that’s needed to drive to the vision, fulfill our mission and abide by the values of this organization.Adhere to company and client procedures and policies, including Dress Code, Attendance and Punctuality.CANDIDATE PREFERRED EXPERIENCEThe ideal candidate will have:Thorough knowledge of booking airfare, car rentals, hotels, vacation packages and cruises.2-year minimum of reservations experience, (cruise, air, land, auto, tours, etc.), research recommendations, travel protection.Concierge or event planning experience preferred.Possess an exemplary positive attitude and passion for offering unparalleled customer serviceExcel in building and maintaining excellent relations with clients and colleagues.Excellent communication skills, phone and written.Proficient in MS Office, email applications, and Internet browser.Excellent organizational skills, time management, and attention to detail.The ideal candidate embraces change, thrives in a fast-paced environment, and has experience providing high-level customer service, thorough and accurate internet research, and professional presentation of information.BENEFITSBe part of an environment where you will learn a lot within a small unified team.You will work in an inclusive and diverse organization.Employee engagement events all year-round.Exclusive discount and travel programs with ACCOR Hotels, and access to travel perks from our preferred travel partners.Employee Assistance Program with confidential counseling and support.ABOUT USwww.johnpaul.comhttps://www.welcometothejungle.com/en/companies/john-paulhttps://youtu.be/mKnFKHHJOjkhttps://youtu.be/-bZ07YKzu_YOur clients are leading corporations in banking, luxury, hospitality, technology and automobile industries and they entrust John Paul to create and deliver world-class customer and employee loyalty programs. These programs encompass a wide range of solutions including Concierge Services, Travel Services, and unique Marketing, Digital, and Customer Engagement Strategies, delivered through phone, email, SMS, Chat and Digital channels. Thanks to our dedicated employees at the forefront and behind the scenes, we continue to excel as a global leader in concierges services by delivering impeccable service and innovative products. John Paul was established in Paris in 2007 and has been part of parent company AccorHotels Group since November 2016. To read and learn more about John Paul, visit our website at www.johnpaul.com.We are an Equal Opportunity EmployerJohn Paul values diversity and respect in the workplace, its integrated in our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. If contacted for an employment opportunity, please advise if you require accommodation.Job Type: Full-timePay: $18.00 per hourBenefits:Dental insuranceEmployee assistance programEmployee discountHealth insuranceHealth savings accountLife insuranceReferral programVision insuranceSchedule:8 hour shiftMonday to FridayExperience:Travel planning: 1 year (Required)Work Location: One location|
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