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| Job Category : | Entertainment Industry |
| Company Name: | Duluth Entertainment Convention Center |
| Position Name: | Tour Guide |
| Location : | Duluth, MN 55802 |
| Job Description : | Must apply with a DECC application: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=35302&clientkey=E55639206AA5DBFF5FCDB968E3784EA4TitleTour GuideHourly Wage $14.00Summary/ObjectiveA Tour Guide’s primary role is to provide guests with exceptional customer service, a fascinating tour, and notable information about the retired ore ship, the William A. Irvin.Requirements & CompetenciesAbility to maintain a cheery disposition while quickly and courteously responding to guestsAbility to contribute to building a positive team spirit and working well with othersAbility to deal with frequent change, delays, or unexpected eventsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to communicate and speak effectively in front of small and large group settingsNo minimum education requirements for this positionPreferred Education & ExperienceCustomer service experienceKnowledge of the Duluth areaEssential Functions (Reasonable accommodations may be made for individuals with disabilities.)Provide historic facts and narratives to groups and individuals while they tour the William A. IrvinPositively deliver a great experience to a diverse audienceProvide excellent customer service at all timesAnswer questions and provide additional information necessary to complete the fulltour experience * Follow safety protocols and assume responsibility for the safety of any groups or individuals in your areaOccasionally required to perform cashier duties as well as stationary or guided toursResponsible for helping keeping the ship clean and tour-readyAssist team and/or other departments with tasks, including light cleaning, moving chairs, merchandise, or signage, and other event or tour related functionsCreate and maintain a professional and hospitable appearance and atmosphereScheduleThis position is part-time with a schedule based on the primary tourist season, Spring-Fall. The Tour Guides are expected to work variable shifts and must be available to work weekends. Approximately 8-28 hours per week. This schedule is subject to change.UniformTour Guides must provide their own khaki pants, dress slacks, or shorts at or below the knee (jeans are not allowed). The DECC will provide shirts with the William A. Irvin/DECC logos.Physical Demands & Work EnvironmentModerately strenuous tasks includedRequired to stand, walk, talk and hearMust occasionally lift and/or move up to 25 poundsAble to carry on a conversation while walking and climbing steep and narrow stairsRequires someone that is able to stand on their feet for many hours at a time, moving quickly to different places based on needsRegularly exposed to outside weather conditions and warm and/or humid areasExposed to high places, narrow passageways and steep stairsAdditional Eligibility RequirementsMust be 16 years of age or olderSuccessful completion of reference checksSuccessful completion of a background checkSuccessful completion of a drug test, if applicableWork Authorization/Security Clearance RequirementsThe DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s).The list of acceptable documents can be provided by Human Resources. At-Will Employment This position is at will. This means if you are offered the position and accept, your employment with the DECC is for an indefinite period of time and it is subject to termination by you or the DECC, with or without cause, with or without notice, and at any time. Nothing in this job description or any other policy of the DECC shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of this position.The at will employment status of an employee of the DECC may be modified only in a written employment agreement with that employee which is signed by the Executive Director or the Chair of the DECC Board of Directors.By your signature below, you acknowledge your understanding that your employment with the DECC is at will, and that nothing in this description is intended to constitute a contract of employment, express or implied.EEO StatementThe DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection. This policy is neither exhaustive nor exclusive. The DECC is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable laws.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities and activities may change at any time with or without notice.Supervisory ResponsibilitiesNoneTravel RequiredNoFLSA ClassificationNon-ExemptType of PositionPart-Time, Event-DrivenType of Employment At-WillDepartmentWilliam A. IrvinReports toDirector of Building MaintenanceJob Type: Part-timePay: $14.00 per hourBenefits:401(k)401(k) matchingEmployee assistance programEmployee discountFlexible schedulePaid time offReferral programSchedule:Day shiftHolidaysMonday to FridayNight shiftWeekend availabilityWork Location: One location |
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