| Job Description : |
Overview:
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. The Condado Ocean Club is a modern oasis in the middle of the city. This is a club open to all who value the unique experiences and cultural connections inspired by travel. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities:
Assist in the daily routine of the reservations and front desk department, working as part of a team to ensure the daily jobs check lists and group check lists are completed.
To assist in maximizing hotel revenue, by use of standard selling techniques and to always promote the hotel and the brand to all guests via incoming calls and via emails.
Keep up to date on all hotel products, services, pricing, and special promotional offers as well as daily VIPs and special events.
All work to be carried out in line with Condado Ocean Club & reservations standards and adhering to the job skills check list.
Project a professional manner with an emphasis on hospitality and guest service.
Adhere to all health & safety and legal company standards.
Input and manage group bookings, individual reservations and ensure these are kept up-dated with any changes until departure, following the group/individual booking procedure.
Process all reservation requests, changes, charge deposit, room assignments and cancellations received by phone, or e-mail.
Assist guests on the front desk during busy demand periods. Including full shifts at desk.
Follow up, reply, and convert into revenue concierge & tours request via-email or phone
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
Explain guarantee, special rate and cancellation policies to all bookings and callers.
Responsible to add information from Guest preferences report (Revinate Sytem)
Input and access data in reservation system (HMS)
Perform other duties as requested within the front office, concierge, and reservations department.
Anticipate, document and address guests’ needs and requests and communicate these requests to the relevant individual or department.
Assist with daily reports to revenue manager and monthly commission reports to travel agents, Expedia, Booking.com.
Role of PBX during the day, when not handling reservation calls.
Liaison between Housekeeping and Front desk; Placing calls in ALICE, Tours, Requests.
Answer questions about property facilities/services and room accommodations.
Managing accounts for corporate rooms business and group bookings.
Qualifications:
A passion for delivering exceptional levels of guest service
Must be able to work on own initiative or as part of a team
Calm, efficient and organized
Excellent organizational and time management skills.
Confident telephone voice and manner.
Positive attitude and good communication skills
Reliable, tolerant, and determined.
Excellent personal presentation
Numerical and literacy skills
Computer skills: Must be adept in use of MS Office particularly Excel and Word to intermediate level, Internet, and email. |