Entertainment IndustryJob Opening for Regional IT Manager – Field Services – Sports & Entertainment in Aramark (Chicago, IL 60609)

Description

POSITION SUMMARY:

This position will focus on managing the regional field support team. Significant responsibility around Point of Sale (POS) support & maintenance and supporting critical 3rd party integrations with systems utilized in the hospitality industry. Adheres to consistent process and standardizations which enhance the overall IT value proposition. Strong customer service, management, communication skills, analytical and problem solving skills required. Point of contact for leadership to communicate needs, concerns and strategy. Works with management and local team to ensure the business is properly supported.

ESSENTIAL FUNCTIONS:

Responsible for proactive support and management around POS systems and other field technologies.
Will lead a team of IT support professionals in a region
Provides and leads effort of technical support of applications, interfaces and IT processes during normal working hours, extended weekend, and evening support.
Monitors support issues internally and vendor related, ensures resolution plans, and reports progress to management.
Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts potential issues before they arise.
Ensures that all documentation is proactively updated to reflect current systems and processes.
Work with Field Service Manager to define and evaluate business needs, challenges any inefficiencies that may be resolved through automated solutions.
Responsible for communicating any defects to vendors and application owners and coordinating testing and implementation of fixes.
Communicates to product team around test and quality assurance strategies and plans.
Works closely with ASP’s to ensure service levels are being met and risk to the business is minimal.
Ensures that proper version control is strictly adhered to and that operational risk is minimized accordingly.
Works with Field Service Manager to communicate with site users regarding any system enhancements and or scheduled upgrades.
Participate in technical and functional training classes as necessary or required.

STATUS AND SCOPE:

Provides consultation & management of POS systems, technologies, and IT support policies and standards. Team builder and leader.

Qualifications

Extensive POS experience and technical skill sets related to hospitality industry is required. Proven leadership experience needed.
Bachelor’s Degree in information technology Field or equivalent work experience is required.
Five to seven years of experience with a progression of responsibility, but not limited to, in depth, hands-on expertise with large and complex hospitality and point of sale solutions.
Strong analysis, organization, management, communications, interpersonal skills are essential.
Solid proactive decision making skills required.
Experience with hospitality customer technologies is required.
Experience leading distributed teams is required.
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