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|Job Category :||Entertainment Industry|
|Company Name:||The Elizabeth Hotel|
|Position Name:||PT & FT Front Desk Agent|
|Location :||Fort Collins, CO 80524|
|Job Description :||Why us?
Front Desk Agent
Allow your work to echo. Join our team of music enthused and hospitality-oriented professionals at The Elizabeth Hotel in Old Town Fort Collins. The 164-room hotel features a fine collection of curated art from local students and professors. Music carries through the building with accents in interior design, programming, amenities, and experiences to reflect the scene in the city. From the vibrant lobby bar to the upscale roof top lounge, local beverages are served with spirited entertainment. The hotel offers 3,500 square feet of meeting and event space, including a patio with views of Walnut Street. The hotel is part of a mixed-use development in the center of Old Town Fort Collins, defined as Firehouse Alley, featuring Sage Restaurant Concept’s newest concept: The Emporium: An American Brasserie.
Join us and set the stage. Be a part of creating curated, exceptional, and melodic Fort Collins guest experiences. Compose your future with The Elizabeth Hotel and Sage Hospitality.
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling – repeated bending and kneeling required while filing.
Mobility – must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
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