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|Job Category :||Entertainment Industry|
|Company Name:||Hard Rock International (USA), Inc.|
|Position Name:||PLAYERS CLUB REPRESENTATIVE|
|Location :||Sacramento, CA|
|Job Description :||Overview: The incumbent in this position is responsible for the effective communication of the Player’s Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Player’s Club, and promotes the Player’s Club program to guests on the casino floor. Responsibilities: ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) – Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. – Signs up new guests for their Player’s Club card, processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts to ensure guest information is correct. – Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods. – Cashes direct mail and cash back coupons, maintains accountability of a $5,000 bank drawer, balances bank at end of shift. – Issues complimentary services and/or goods based upon qualified play. Issues cash and comp concert tickets and VIP credentials. – Helps coordinate Player’s Club promotions and assists at marketing promotions and special events. – Helps with maintenance and inventory control of Player’s Club merchandise. – May distribute promotional coupons and gifts. – Processes win/loss statements to guests. – Attend and participate in meetings, completing follow-up as assigned. – Attend and participate in off property functions and events as assigned. – Perform work regularly and predictably. – Other duties as assigned. Qualifications: EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): – Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations. – Must successfully pass background check. – Must successfully pass drug screening. – Must be at least twenty-one (21) years of age. KNOWLEDGE OF: – Understanding of and experience in the property’s regional gaming market. – Casino marketing functions including, but not limited to data base, advertising and branding. – Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. – Pertinent federal, state, and local laws, codes, and regulations. – Cash handling, marketing and sales techniques. ABILITY TO: – Ability to use card punch machine and slot card computer system in order to read and understand guest information, update guest records, and identify duplicate accounts. – Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. – Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. – Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. – Communicate clearly and concisely, both orally and in writing. – Operate various types of office equipment. – Establish and maintain effective working relationships with those contacted in the course of work. – Be flexible to work varying shifts and time schedules as needed. – This position spends time on the Casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Additional Details:
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