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| Job Category : | Entertainment Industry |
| Company Name: | Sky River Casino |
| Position Name: | Player Development Manager |
| Location : | Elk Grove, CA 95757 |
| Job Description : | JOB DESCRIPTION JOB TITLE: Manager of Player Development JOB CODE: 128050 EEO CLASS: 1.2 SALARY GRADE: DEPARTMENT: Player Development REPORTS TO: Director of Player Development SUPERVISORY RESPONSIBILITY: Yes # DIRECT REPORTS: Varies SUMMARY DESCRIPTION: Purpose and function of job. The Manager of Player Development responsible for execution of the relationship marketing strategy, primarily through outreach, acquisition, development, and retention efforts for diverse markets; including daily oversight of the Casino Host team and in partnership with Marketing Department leadership. ESSENTIAL JOB FUNCTIONS/DUTIES: List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation. Manages the Player Development Team initiatives by developing programs specifically geared to VIP guests and the processes by which they are measured. Develops and implements training programs for casino hosts that are specifically geared toward attracting and retaining VIP guests. Assigns both recurring and event-based communication tasks to the Casino Host team. Responsible for completing performance evaluations, training guidelines / coaching & mentoring programs along with scheduling for the Casino Host team. Communicates with Marketing leadership team to provide post-event attendance analysis, host book updates and progress, and other reports on demand Collaborates with Promotions/Special Events/Entertainment team in calendar planning for all VIP events. Assists with arrangements for Company’s Rewards members regarding reservations, arrival times, off-site, and other accommodations if required. Attends off property events to ensure flawless execution and superior guest service. Handles difficult guests and situations in a calm, timely and professional manner Develops, maintains, communicates, and enforces all property and departmental policies and procedures. Performs other duties as assigned. JOB SPECIFICATIONS: Education, experience, skills required, equipment used. Must be 21 years or older. Bachelor’s Degree in marketing, hospitality management, business administration or related major; or equivalent experience preferred. 5 years of in casino marketing, with 2 years of progressive supervisory/managerial responsibilities required. Demonstrated knowledge and experience in casino marketing and player development. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Proficient with Microsoft Office Suite or related software. Previous casino operations, marketing, management, hotel experience. CERTIFICATION REQUIREMENTS: Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes Gaming License Required? TBD Other Certifications? N/A Note: This list of duties and responsibilities is not intended to be all-inclusive. It may be expanded to include other duties and responsibilities that management may deem necessary from time to time. The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce. PHYSICAL REQUIREMENTS ASSESSMENT Rating Scale 0 – Not Applicable to This Position 1 – Normal: Conditions Similar to Everyday Life 2 – Above Average: Beyond Normal Levels 3 – Extreme: Extraordinary Levels Critical Job Elements: For the questions that follow, use the rating scale above to describe the job. WORK ENVIRONMENT: 1 Accessibility of all worksites required for the position 1 Exposure to weather and temperature extremes 1 Exposure to darkness 1 Exposure to cramped spaces 1 Exposure to loud noises 1 Exposure to chemicals and fumes 1 Exposure to dust 1 Exposure to heights 1 Exposure to work safety hazards 2 Exposure to secondhand smoke 1 Amount of overtime/extended work hours required 2 Ability to work weekends and holidays as required. PHYSICAL EFFORT: 1 Physical mobility: movement from place to place on the job, considering distance and speed 1 Physical agility: ability to maneuver body while in place 2 Ability to lift up to 15 lbs 2 Physical strength to handle routine office materials and tools 1 Dexterity of hands and fingers 1 Dexterity of feet 1 Physical balance: ability to maintain balance and physical control 1 Coordination: including eye/hand, hand/foot, etc. 1 Endurance: prolonged physical activity with limited opportunity to rest MENTAL EFFORT: 2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks 2 Memory, considering the amount and type of information 2 Complexity of decision making 2 Time pressure of decision making 2 Analytical thinking 2 Conceptual thinking 2 Ability to compute math calculations COMMUNICATION : 2 Fluency in English 0 Fluency in another language 2 Verbal communication 2 Written communication 2 Non-verbal communication SENSORY ABILITIES : 1 Ability to see 1 Ability to distinguish colors 1 Ability to hear 1 Ability to smell 1 Ability to taste 1 Sense of touch Player Development, Casino Player Development, Casino host, las vegas, casino jobs, gaming, Player Development Manager, casino, sacramento, elk grove |
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