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|Job Category :
|Sky River Casino
|Player Development Manager
|Elk Grove, CA 95757
|Job Description :
JOB TITLE: Manager of Player Development
JOB CODE: 128050
EEO CLASS: 1.2
DEPARTMENT: Player Development
REPORTS TO: Director of Player Development
SUPERVISORY RESPONSIBILITY: Yes
# DIRECT REPORTS: Varies
Purpose and function of job.
The Manager of Player Development responsible for execution of the relationship marketing strategy, primarily through outreach, acquisition, development, and retention efforts for diverse markets; including daily oversight of the Casino Host team and in partnership with Marketing Department leadership.
ESSENTIAL JOB FUNCTIONS/DUTIES:
List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation.
Manages the Player Development Team initiatives by developing programs specifically geared to VIP guests and the processes by which they are measured.
Develops and implements training programs for casino hosts that are specifically geared toward attracting and retaining VIP guests.
Assigns both recurring and event-based communication tasks to the Casino Host team.
Responsible for completing performance evaluations, training guidelines / coaching & mentoring programs along with scheduling for the Casino Host team.
Communicates with Marketing leadership team to provide post-event attendance analysis, host book updates and progress, and other reports on demand
Collaborates with Promotions/Special Events/Entertainment team in calendar planning for all VIP events.
Assists with arrangements for Company’s Rewards members regarding reservations, arrival times, off-site, and other accommodations if required.
Attends off property events to ensure flawless execution and superior guest service.
Handles difficult guests and situations in a calm, timely and professional manner
Develops, maintains, communicates, and enforces all property and departmental policies and procedures.
Performs other duties as assigned.
Education, experience, skills required, equipment used.
Must be 21 years or older.
Bachelor’s Degree in marketing, hospitality management, business administration or related major; or equivalent experience preferred.
5 years of in casino marketing, with 2 years of progressive supervisory/managerial responsibilities required.
Demonstrated knowledge and experience in casino marketing and player development.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Proficient with Microsoft Office Suite or related software.
Previous casino operations, marketing, management, hotel experience.
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? TBD
Other Certifications? N/A
Note: This list of duties and responsibilities is not intended to be all-inclusive. It may be expanded to include other duties and responsibilities that management may deem necessary from time to time.
The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.
PHYSICAL REQUIREMENTS ASSESSMENT
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
Accessibility of all worksites required for the position
Exposure to weather and temperature extremes
Exposure to darkness
Exposure to cramped spaces
Exposure to loud noises
Exposure to chemicals and fumes
Exposure to dust
Exposure to heights
Exposure to work safety hazards
Exposure to secondhand smoke
Amount of overtime/extended work hours required
Ability to work weekends and holidays as required.
Physical mobility: movement from place to place on the job, considering distance and speed
Physical agility: ability to maneuver body while in place
Ability to lift up to 15 lbs
Physical strength to handle routine office materials and tools
Dexterity of hands and fingers
Dexterity of feet
Physical balance: ability to maintain balance and physical control
Coordination: including eye/hand, hand/foot, etc.
Endurance: prolonged physical activity with limited opportunity to rest
Concentration/intensity: prolonged mental effort with limited opportunity for breaks
Memory, considering the amount and type of information
Complexity of decision making
Time pressure of decision making
Ability to compute math calculations
Fluency in English
Fluency in another language
SENSORY ABILITIES :
Ability to see
Ability to distinguish colors
Ability to hear
Ability to smell
Ability to taste
Sense of touch
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