Entertainment IndustryJob Opening for Part-Time Guest Services Hosts (Ushers) Virtual Hiring Event in Moody Center (Bastrop, TX)



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Job Category : Entertainment Industry
Company Name: Moody Center
Position Name: Part-Time Guest Services Hosts (Ushers) Virtual Hiring Event
Location : Bastrop, TX
Job Description : Position Summary:
Our Guest Services team will be essential in creating a safe and memorable experience for all guests at Moody Center Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for proving an exceptional level of service to our guests at all arena events, including UT home basketball games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment.
Position Details:
Part-time position
Shifts include nights, weekends, and holidays

Essential Duties & Responsibilities:
Proactively welcome guests and assist with questions and requests
Identify opportunities to create memorable experiences for guests
Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas
Manage lines and provide directions to ticketed seats and other arena locations
Respond to and/or escalate guest complaints, concerns, and compliments
Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
Effectively communicate safety and security measures
Reports any suspicious activity to supervisors and/or management
Perform other duties and responsibilities as assigned
Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time.

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
75% event availability commitment for April through July and 65% event availability commitment for August through December, event requirement is subject to change with notice
Demonstrated ability to follow instructions and work in a fast-paced environment
Must have strong verbal and written communication skills
Must be 16 years of age or older
Previous experience in a customer service-based industry is preferred
Previous experience within a sports, entertainment, or related field is preferred

Working Conditions
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
Vaccination Statement
We are committed to ensuring all of our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Thus, OVG requires Covid-19 vaccinations of all employees, sub-contractors, and vendors.
Oak View Group
Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.
EEO Statement
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran
Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.
Preferred dress code

Casual (come as you are, but please be presentable)
About Moody Center

Opening in April of 2022, Moody Center will provide Austin, TX with a premiere 15,000+ seat arena to host the biggest artists and acts on the planet. The new arena will replace the 42 year-old Frank Erwin Center and will provide top-tier hospitality, artist amenities, and all of the benefits of a modern music venue. In addition, the facility will serve as the new home court of the University of Texas Men’s and Women’s Basketball programs.
We are looking for individuals age 16 and up to be part of the Moody Center Family as we open the new arena!
At Moody Center, we believe our employees are our greatest assets. We will create a culture that empowers and inspires them to go above and beyond for our clients, patrons and community.
Moody Center Part-time Job Perks:
Positive Work Culture
Flexible Schedules / Make Your Own Schedule
Fun Entertainment Environment

For more information check out our website at www.moodycenteratx.com
What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.

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