| Job Description : |
NORTH CLUB COAT CHECK ( Part Time)
Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX
Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena will be owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, scheduled to open in November 2019, will host concerts, sporting events and family entertainment, and will be the new home to Fort Worth Stock Show rodeo performances.
Reports to: Manager and Supervisor of Suites & Loge Boxes
Job Description
The North Club Coat Check is responsible for quality hospitality and customer service. They ensure the coat check room is clean, organized and contains the necessary tools to operate effectively and efficiently. A Coat Check Attendant is responsible for securing a guests coat and other belongings while they visit the premium areas at Dickies Arena. They are required to communicate with guests on a regular basis. The Coat Check Attendant is well informed to both club and venue operations in-order to answer questions guests may have. They work with their counter parts to help maintain a smooth and reliable operation as they are a part of the guest’s overall experience.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Ensure quality hospitality and customer service through daily notes regarding event information, food and beverage specials and venue FAQs
Direct any other inquiries (not regarding the North Club) to the correct entity and/or personnel.
Maintain an organized coat room
Support the premium operations team at Dickies Arena as needed.
Help monitor and maintain safe alcohol policies and procedures.
Be visible and ready to assist guests as needed
Have full knowledge of food and beverage menu items and accompaniments.
Be comfortable with the arena and know how to navigate personally, as well as, assist guests.
Maintain clean and organized working environment.
Competencies
1. Communication Proficiency
2. Ethical Conduct
3. Teamwork
4. Health and Safety
5. Motivation
Physical demands
The ideal candidate will be able to work in a restaurant like setting approximately 30 to 40 hours per week. Entire shift will be spent on feet or walking around concourse. Fast-paced work in the coat check will be necessary exerting up to 20lbs of force. Storing guests’ coats will need to be done quickly and efficiently. Pushing a cart is required and can sometimes be heavy. Bending and lifting will be required regularly to fulfill coat room tasks.
Additional Eligibility Qualifications
Must be a minimum 18 years of age
1-2 years’ experience as a restaurant host preferred
Previous arena work recommended but not required
Ability to multi-task
Strong attention to detail and proven customer service skills
Exceptional organization and prioritization
Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
Ability to travel up and down stairs consistently during work shifts
Ability to lift, push, and pull up to 20lbs
Flexible schedule – nights, weekends and holidays
Possess excellent written and verbal communication skills.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. |