| Job Description : |
The Night Manager is the Manager on Duty during overnight shift hours focusing on all hotel operations. Assists the General Manager and Assistant General Manager in all aspects of the hotel including but not limited to operations, planning, guest assistance, and staffing in accordance with hotel policies and procedures. Provides leadership and support to all members of the hotel and enforces Brand standards in all areas supervised.
PRE REQUISITES
The Company associates have access to guestrooms and property, therefore, character traits of honesty and trustworthiness are essential to this position. Associates must pass the appropriate security clearance, per company policy.
One Year experience supervising (at least) eight associates.
SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
For this position specifically:
Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear
Must be able to speak and read English, the ability to communicate in another language may be helpful.
Must display professionalism, honest and trustworthiness at all times.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in:
Supervisory skills: interviewing, hiring, training, coaching, documenting, motivating.
Property Management Systems
Accounting practices as delegated
All functions, procedures and policies of departments supervised.
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations check daily events, bulletin boards and be up to date on changes, new procedures and events.
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Skills:
Train and develop associates through meetings, logs, etc.
Monitor and document associates for both positive and negative feedback.
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Analyze work for accuracy of self and others.
Abilities:
Multi task, remain associate and guest service centric.
Effectively communicate with guests, department heads, associates and home office support staff.
Solve guest issues with professionalism maintain hospitable attitude.
SPECIFIC RESPONSIBILITIES
Manage and monitor activities of all employees in the hotel making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching training and correcting where needed.
Maintain a professional and high quality service oriented environment at all times.
Act as manager on duty for the hotel in the absence of the general manager and assistant general manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Manage the night shift in the hotel ensuring all employees perform the tasks assigned to them.
Inform all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Must actively participate in the decision making process on guest relocation process. This effort must be coordinated with the Front Office Supervisor or Assistant General Manager prior to shift start.
Ensure the accurate completion of the daily night audit in a timely fashion. Must be able to perform the full night audit if needed.
Work Closely with the housekeeping department to improve guest services and foster cross departmental communication.
Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.
Report any suspicious persons, activities and/or hazardous conditions to general manager and assistant general manager.
Promote positive morale and friendly attitudes.
Complete admistrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
Work within budgeted guidelines for maximum revenues and within labor models.
Ensure guests are provided with the highest quality product and service.
Communicate and document using internal means: logs, bibles, Innovations, email, etc.
Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
Maintain certification from a brand approved responsible vendor training program.
Other duties as assigned, that the associate is capable of performing.
WORKING CONDITIONS/SPECIAL REQUIREMENTS
Standing, walking for long periods of time while maintaining an aggressively friendly professional image. Be flexible in regard to work schedule. Be available as necessary 24/7, weekends and holidays.
POSITIONS FOR POSSIBLE ADVANCEMENT
Before the next promotion, this person should develop and train her/his replacement. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion, potentially as a GM, AGM, or Bench Manager.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
I have read the job description, including the physical requirements of the position, and by signing below attest that I can perform this job in its entirety without accommodation.
Brand: Hilton Garden Inn
Address: 1330 South Blairstone Rd. Tallahassee, FL – 32301
Property Description: GTF-South Blairstone Rd-Tallahassee, FL
Property Number: 4054 |