| Job Description : |
Image:
Overview:
Sheraton Detroit Metro Airport
8000 Merriman Road
Romulus, MI 48174
This beautiful newly renovated, 11-story Sheraton Detroit Metro Airport Hotel is conveniently located within minutes of the Detroit Metro Airport and just 15 minutes from the revitalized downtown Detroit. The hotel has 358 rooms, approximately 14,000 sq. feet of function space, a restaurant/ lounge, indoor heated pool, a hot tub and a state-of-the-art Sheraton Fitness Center.
Position Summary:
The Sheraton Detroit Metro Airport Hotel is pleased to share this exceptional opportunity for an experienced, energetic, self-motivated person to join our team. As a part-time Night Auditor, you would be responsible for providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay.
Responsibilities:
Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
Audit, post and balance daily cashiers work for outlets including, but not limited to Rooms and Food and Beverage.
Ensure credit card system reconciles to daily transaction lists
Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
Qualifications:
Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must exhibit strong decision-making skills.
High School diploma/GED or equivalent education/experience required.
Must be available to work the overnight (11pm to 7am) shift.
Benefits:
Full-TIME BENEFITS
Medical, Dental & Vision Insurance
Flexible Spending Account
401k retirement plan
Long-Term & Short-Term Disability Insurance
Life Insurance
Tuition Reimbursement
Paid Time Off
Holiday Pay
Discount travel program
Growth opportunity in an evolving organization, and much more.
Career Growth:
Career opportunities are endless with Chesapeake Hospitality! With 30+ hotels and restaurants, we welcome the opportunity to develop, grow, promote, and transfer any of our associates to the career they want.
FRONT OFFICE CAREER
Telephone Operator
Concierge Attendant
Breakfast Room Attendant
Reservations Manager
Gift Shop Attendant
Parking Attendant / Valet / Shuttle Driver
Reservations Agent
Swimming Pool Guard
to
Front Desk Agent / Night Auditor
to
Front Desk / Night Audit Supervisor
to
Front Office Manager
to
Rooms Division Manager / Director of Guest Service
to
General Manager / Assistant General Manager
to
Corporate Operations
Or cross-train to any other department or position!
Work Authorization, COVID-19, EEO and ADA Information:
Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening.
COVID-19
We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.
EEO/ADA Statement
Chesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying. |