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|Job Category :
|Lobby Ambassador/Server | Palihouse Santa Monica
|Santa Monica, CA 90403
|Job Description :
|LOBBY AMBASSADOR/SERVER | PALIHOUSE SANTA MONICA
It is the primary responsibility of the Lobby Ambassador/server to welcome and initiate the overall first impression of our guest’s experience. This position proactively welcomes and engages with our guests, enhancing their experience by fielding inquiries, promoting our hotel amenities, and facilitating a welcoming and efficient experience. In addition, this position will assist guests with any food and beverage requests, as well as food delivered to the lobby, terrace, or through in-room dining.
ESSENTIAL FUNCTIONS (including but not limited to):
Create a positive, memorable, and efficient guest engagement within the hotel lobby and front desk.
Provide engaging, entertaining, and inspiring guest service while meeting all property standards.
Proactively greet guests within the lobby environment, identifying guest needs and fulfilling appropriately.
Monitor traffic flow and guest queues within lobby and assist with directing guests, as appropriate, in order to minimize wait times.
Manage queuing system and procedures in accordance with property policies.
Actively addresses, and assist to resolve guest concerns, following service recovery protocols.
Enthusiastically promote all the amenities at the hotel.
Proactively promotes food and beverage offerings to guests sitting in the lobby and take delivered food orders to guests.
Assists with the delivery of all in-room dining orders.
Maintain a comprehensive and accurate knowledge of all in-house guests, events, amenities, and general information to be able to better assist with customer service.
Assists with facilitating lobby cleanliness, and security.
Engage, entertain, and inspire all who visit the hotel by ensure our guests receive excellent customer service from the moment they arrive at our hotel.
All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Performs all other job-related duties as assigned.
Perform job duties with attention to detail, speed, and accuracy
Prioritize, organize, and follow up
Be a clear thinker, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Understand guest’s service needs
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest information and pertinent hotel data
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Flexible schedule – must be available to work a variety of shifts.
Current Serv safe Food Handler Certificate Required
1-2 years of experience in a luxury customer service role
Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs
Palisociety is a fully integrated hospitality company that acquires, programs, develops, owns and operates unique hotels and residences across the country under three distinct monikers: Palihouse, Palihotel, ARRIVE by Palisociety and a collection of independently branded properties. We aim to enhance the lives of our guests and the local community, by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff and trusty service.
Palisociety’s four brands feature 13 hotels and 23 restaurants and bars in current operation. Across the portfolio, five additional hotels are under construction and anticipated to open by Spring 2022, along with a development pipeline of 15 properties in discussion/planning phase. Palisociety properties have been featured on Condé Nast Traveler’s Hot List, Travel + Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles.
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