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|Job Category :||Entertainment Industry|
|Company Name:||Live Nation|
|Position Name:||LN Concerts, Regional Manager VIP Premium F&B|
|Location :||Atlanta, GA|
|Job Description :||Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales… we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support… it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
Under direction of the Regional F&B Director, this individual will be responsible for effectively managing and directing all VIP areas, including VIP club, in-seat service, catering, and suites.
WHAT THIS ROLE WILL DO
Responsible for the day to day operation of VIP clubs, in-seat service, catering, and suites in his / her assigned region.
Build and maintain strong relationships with Live Nation and Legends GM’s, Premium Service team, VIP guests and suite holders.
Develop & coordinate menus, wine lists, handle guest relations and monitor adherence to quality assurance standards.
Develop & implement VIP and in seat F&B program with the Regional F&B Director and Corporate team. Provide efficient service and quality products by maintaining positive customer and client relations through effective communication.
Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
Ensure proper training of VIP and in – Seat Staff. Provide guidance on hiring, promoting and termination of Premium Services Staff.
Ensuring proper staffing levels for in -seat and VIP Clubs. Monitoring of department labor costs, budgets, and forecasts.
Determine and control staffing levels for all events in an effort to maximize net returns while maintaining satisfactory Guest Service levels.
Participate in creating and implementing employee engagement and incentive program for Premium areas to promote employee retention and increase guest satisfaction.
Ensure inventory is at proper levels for event service
Perform other related duties, tasks and responsibilities as required.
WHAT THIS PERSON WILL BRING
The ideal candidate will have a Bachelor’s degree with a minimum of 2-3 years management experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
Customer service oriented with the ability to interact with all levels of management
Must be flexible to work extend hours due to business requirements including late nights, weekends and holidays.
Must be able to work in a team environment.
Knowledge of accounting policy and procedures and POS Systems is required.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Position will require travel.
BENEFITS & PERKS – Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
WEALTH: 401(k) program with company match, Stock Program Reimbursement
FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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