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|Job Category :||Entertainment Industry|
|Company Name:||Live Nation|
|Position Name:||LN Concerts, Operations Manager|
|Location :||Detroit, MI|
|Job Description :||Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales… we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support… it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
We are seeking a motivated and experienced individual to work with the Venue Management team at The Fillmore Detroit in Detroit, MI. This position exercises overall responsibility for facility operations and physical plant, partnering with the leadership team in the market. This is an exempt role reporting to the General Manager.
WHAT THIS ROLE WILL DO
Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down
Must ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
Recruits, hires, trains and supervises part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker
Develops and oversees overhead expense budgets for repairs and maintenance and venue supply expenses
Works with General Manager, to assist in the preparation of annual operations budget
Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
Ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices
Investigates and resolves guest related complaints
Implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained
Creates and implements effective recruiting programs for seasonal event staff
Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding
Manages any and all training programs and ongoing development of event staff
Commit to providing a safe and enjoyable facility for guests and employees
Development and maintenance of municipality relationships including police, fire, rescue, traffic and other departments
Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events
Effectively manages and approves all payroll for in-house departments
Responsible for all required governmental reports and files
This position oversees and ensures the execution of all operating department compliance policies and procedures
WHAT THIS PERSON WILL BRING
Candidate is a proven leader with strong management and communications skills
Extensive knowledge of venue operations and facility management is required
Minimum two years’ experience as House/Operations Manager or a comparable role
Experience dealing with police and public officials
Along with venue General Manager represent the company and facility in all political and community matters and acts as a liaison with local municipalities
Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
Computers skills, Microsoft Word, Excel and Outlook
Excellent oral and written communication skills are essential
Experience using Workday or time keeping systems is a plus
BENEFITS & PERKS – Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
WEALTH: 401(k) program with company match, Stock Program Reimbursement
FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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