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|Job Category :||Entertainment Industry|
|Position Name:||Human Resources Manager – Hotel Indigo Naperville Riverwalk, IL|
|Location :||Naperville, IL|
|Job Description :||About us
At InterContinental Hotels & Resorts®, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.
At Hotel Indigo® Los Angeles Downtown, you’ll experience the city’s thriving creativity, urban vibe, and unique multiculturalism both inside and out. With convenient access to a variety of entertainment, dining and shopping options, including the iconic L.A. Live complex, Staples Center and The Arts & Jewelry District. Throughout the hotel, you’ll find décor with floral accents that recall La Fiesta de las Flores, an event that has showcased the city’s international melting pot since 1894. With neon lights that mirror world-famous L.A. nightlife, 18 Social features sweeping views of the dazzling lights that illuminate Los Angeles every night.
At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious, and original.
Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what’s going on.
Be original by building connections with our guests and being imaginative to create memorable experiences.
Ensure worker’s compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel, safety programs are implemented, and that employees are motivated to follow safety procedures.
Work within the established Human Resources department budget.
Facilitate effective training and development programs for employees. In conjunction with Corporate Human Resources and General Manager, ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, and related management programs and initiatives.
Interact with outside contacts:
Candidates and applicants – discuss employment opportunities and conduct interviews
Guests – to ensure their total satisfaction
Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
Outside counsel – to seek advice on various issues
Regulatory agencies – regarding safety and compliance matters
May coordinate and administer locally developed specialized recognition programs.
Perform other duties as assigned and may serve as “manager on duty” as required.
Identify, recruit, and make recommendations for hiring all candidates for all hotel positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files and HR Systems on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process.
Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Consult regularly with Corporate Human Resources regarding serious matters or escalating issues. Support and promote the Employee Resolution process.
Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, Wage and Hour, Affirmative Action, employee records administration, etc.). Conduct annual HR compliance/standards self-audit. Communicate all company and hotel policies and procedures.
Collect and maintain data from exit interviews. Identify trends, training needs, supervisory issues, etc. in exit interviews, turnover statistics, absenteeism reports and etc., alert management and recommend courses of action.
Provide required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete, and documentation is thorough so the company’s position can be legally and effectively represented.
Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.
Basic knowledge of Microsoft Computer programs; Word, Excel, PowerPoint, etc., and Human Resources/payroll systems. ADP/Timesaver experience preferred. Professional HR designation (PHR, SPHR or other) preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 25 pounds
Standing and moving around the facility
Use a keyboard to generate various work-related documents
Handling objects, files, training materials and equipment, etc.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees, vendors, and corporate human resources and legal staff.
Reading and writing abilities are utilized often when completing paperwork and management reports, giving and receiving instructions, and training.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
May be required to work nights, weekends, and/or holidays.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve – click here to find out more about us.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
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