Entertainment IndustryJob Opening for Hotel Reservations Agent in Pier House Resort & Spa (Key West Nas, FL)



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Job Category : Entertainment Industry
Company Name: Pier House Resort & Spa
Position Name: Hotel Reservations Agent
Location : Key West Nas, FL
Job Description : Position Reservations AgentSales Manager FLSA Status Non-Exempt Position Summary: Reservations Agent answers all guest and group inquiries about the property via phone, email or in person. Core Responsibilities: Answer all external and internal phone calls. Take messages and transfer calls to the correct areas throughout the property.Make reservations for all future guests for the hotel, restaurant, and spa, using up- selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.Aggressively sell hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy.Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival.Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.Resolve guest complaints, ensuring guest satisfaction in each interaction.Promptly, accurately and efficiently know how and where to post all charges.Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.Have knowledge of hotel property, hotel staff and hotel services, with hours of operation. Give clear directions to hotel facilities for inquiring guests.Work in a cooperative and friendly manner with fellow associates.Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.Perform any reasonable request as assigned or directed by management.Knowledge, Skills, and Competencies: High work ethic and self-initiativeProven experience with strong customer service skillsRegular attendance according to established guidelinesMay be required to work varying schedules to reflect the business needs of the propertyFocus and maintain attention to tasks, and complete work assignments on time despite frequent interruptionsUse arithmetic to accurately check totals and make correct change.Efficiently and accurately operate a computer.Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all timesPhysical Requirements: Stand, sit and walk for varying lengths of time, often long periods of timeLift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniquesGood communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required.Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual abilityKnow and be able to administer first aidDirect evacuations in an emergencyThis job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.Signature __________________________________ ____________________Associate DateJob Types: Full-time, Part-timePay: From $18.00 per hourSchedule:8 hour shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:Hotel experience: 1 year (Preferred)Work Location: One location

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