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| Job Category : | Entertainment Industry |
| Company Name: | Country Inn & Suites Macedonia |
| Position Name: | HOTEL FRONT DESK AGENT – PART TIME |
| Location : | Macedonia, OH 44056 |
| Job Description : | Job DescriptionCOUNTRY INN & SUITES MACEDONIA – FRONT DESK AGENT/ GUEST SERVICES REPRESENTATIVE- HOSPITALITY EXPERIENCE PREFERREDPosition: Guest Services Agent (Front Desk) PART TIMEGeneral Responsibilities:Greet, register, and assign rooms to guests; including issuing rooms keys,ensuring that all guests sign guest registration card and provide a credit card or other method of payment.Answer, screen and forward telephone calls, take messages and schedule/change reservations.Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.Record guest comments/ complaints and refer guest to a manager as necessary.Contact housekeeping or maintenance staff when guests report problems.Resolve guest issues quickly, efficiently, courteously and professionally.Keep records of room availability and guests’ accounts.Post charges, such as those for rooms, food, beverages by using computer software program. Maintain room key control and supervise guest access to safe deposit boxes.Verify banks and deposits each shift and follow all cash-handling and credit policies. Responsible for the order and cleanliness of the front desk and adjacent work areas. Complete front desk communication log daily.Primary Functions: Properly and accurately conduct the front office functions in a timely manner and transmit the information to the Supervisor.Ensure the hotel meets and exceeds standards for guest’s and visitors alike.In case of an emergency, strictly follow the hotel safety and security training and protocol.Specific Responsibilities Proficiency the property management systems a PLUS- if not familiar, training will proceed.Have a good understanding of all of hotel operating procedures. Comply with all existing and new front office policies and procedures.Utilize the front office communication log, read and initial the front office log on shift start and make appropriate entries at end of shift. Observe the company appearance and dress code/uniform policy. Process ,as assigned,cancellations and modifications to reservations.Promote goodwill by being courteous, friendly, and helpful to guests,managers and all other associates. Have complete knowledge of room types and offered rate plans.Fully understand company policy on guaranteed reservations and no-shows.Excellent communication, phone and hospitality skills are a must.Experience: Previous hotel and hospitality experience preferred. However, we will train the right person from related fields -customer services, etc. WE’RE SEARCHING FOR THE RIGHT PERSON RIGHT NOW!COVID-19 considerations:To keep our staff and guests safe from COVID-19 we required all staff and guest to wear a mask, Use hand sanitizer frequently, have installed a plexiglass shields, sanitize all area at every shift and keeping our doors closed at night.Job Type: Full-timePay: $10.00 – $13.00 per hourSchedule:8 hour shiftCOVID-19 considerations:To keep our staff and guests safe from COVID-19 we required all staff and guest to wear a mask, Use hand sanitizer frequently, have installed a plexiglass shields, sanitize all area at every shift and keeping our doors closed at night.Education:High school or equivalent (Preferred)Experience:Hotel experience: 1 year (Preferred)Work Location: One location |
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