Entertainment IndustryJob Opening for Hotel Front Desk Agent in Pathfinder Hospitality (Pflugerville, TX 78660)



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Job Category : Entertainment Industry
Company Name: Pathfinder Hospitality
Position Name: Hotel Front Desk Agent
Location : Pflugerville, TX 78660
Job Description : Summary: The Front Desk Agent will provide excellent customer service and be responsible for making guests feel welcome, comfortable, and well attended to at all times.

Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.
Communicate with the housekeeping, maintenance & sales departments to ensure prompt responses to guests’ needs.
Managing front desk activity and handling guest check-ins and check-outs.
Make reservations or appointments for guests who want to avail themselves of local entertainment or services.
Answer guest calls and record details of each conversation for future follow-up.
Answering calls and queries related to potential booking.
Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues.
Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we’re prepared for them.
Report any accidents or injuries to management immediately.
Must have flexible work availability to include mornings, evenings, weekends and holidays.
Provides highest quality guest service at all times and anticipate and exceed guest expectations.
Attend work on time as schedules and adhere to attendance policy.
Continually motivate fellow colleagues and guests.
Actively learn new policies or more efficient processes.
Master all SSA rules and regulations.
Well versed in property specific hotel PMS system.
Actively enter information into an online database.
Willingness to learn strong customer service skills.
Per our culture, you should provide a level of Platinum Service to each and every guest.
Strong interpersonal and Team Building skills.
Desire to learn and grow, regardless of the phase of your career you happen to be in.

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