Entertainment IndustryJob Opening for Help Desk Specialist (Sys Admin trajectory) w/Ent. Industry & VFX Exp in GOPOGO, INC. (Burbank, CA)



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Job Category : Entertainment Industry
Company Name: GOPOGO, INC.
Position Name: Help Desk Specialist (Sys Admin trajectory) w/Ent. Industry & VFX Exp
Location : Burbank, CA
Job Description : IT Support Expert needed – Help Desk or Sys Admin w/Ent. Industry & VFX Experience GOPOGO, INC. is the original single source IT Company. We are a family owned, fun loving computer tech support company in business since 1999. We are locally based and have a reputation for the highest quality work.—Job specifications: We are hiring for an immediate opening: Mac/PC Troubleshooter & Sys Admin; all-around IT Technician with Entertainment/Production experience. Knowledge of VFX workflows required – please indicate if you have Deadline/Pipeline/Other workflow experience. Production experience is also a job requirement! Knowledgeable hardware, server & render farm infrastructure & system management experience is required.If you have applied to us before, and would like to be considered again, please indicate that information on your submission!SysAdmin & IT Jedi Master – Please see below for general requirements. Additionally, candidates should have extensive knowledge of PC hardware, servers & Win/Mac software. You need to have comprehensive knowledge of: Windows Sys Admin, Active Directory & Exchange Administration; Expert level knowledge of Macintosh Open Directory (server) environments; network administration & troubleshooting; system administration in multi-platform server environments. Candidates should also have excellent knowledge of graphics & asset based workflows. We troubleshoot Mac & PC desktops, workstations, graphic plugins & scripting, network errors and render nodes.Comprehensive understanding of entertainment industry workflows is a job requirement. We administer Macintosh & Windows servers in a high volume short deadline production environment. Knowledge of Windows System Admin workflows and secure permissions based practices a must. Exchange administration a plus. Candidates with VFX experience & workflow experience with Fuse/Maya/3dfx/Ftrack/Deadline/Aspera will be called first!Job Description: The IT tech will work closely with other members of the support team and work regularly with members of other departments while troubleshooting and resolving issues. Must have exceptional time management skills and be able to prioritize. Previous knowledge in a Help Desk position is required. Excellent verbal and written communication skills with a user-friendly support attitude. Must speak English, live locally and commute reliable. Must have a valid CA Driver’s License.Deployment and servicing of domain users and workstationsManage images of both PC and Mac workstationsManage Users and Permissions in workflow applicationsAssist System Administrators in projects and non-routing tasksAssist in Audit of Assets and InventoryTroubleshoot wide array of user, workstation and other issuesCandidates must have: 2 year degree in related field or equivalent work experienceMinimum 2 years of Help Desk experienceMinimum 2 years of Active Directory experienceExpert knowledge in Windows 7 & 10 operating environmentExpert knowledge of PC hardwareWorking knowledge of macOSExceptional troubleshooting skillsMost be professional, punctual and reliablePreferred technical knowledge: Windows and Mac cloning / deploymentUnderstanding of networking topology and componentsUnderstanding of VLANs, Routing and FirewallsAbility to work evenings/weekends—In the past, job listing respondents have missed the fact that we have a sense of humor & like to have fun while we are at work. If you are not a kind, thoughtful person who has a sense of humor…this job is not for you. We are looking for individuals that are pleasant to be around, stay calm in difficult situations, and can bring creativity & inventive skills to a fast moving technical environment.This position is in the Entertainment Industry and our work is in a fast paced, high pressure, absolute deadline environment. We work with cutting edge, never before seen problems on a weekly basis. Therefore, qualified candidates should love learning new things, love researching/designing & implementing custom technological solutions. We have fun on the job & we’re a very closely knit group of techs at a successful small company. We’re looking for someone who will fit in with our team, and is social & friendly.We need a fantastic troubleshooter with an experienced skill set. A self starter who can responsibly work until a project is finished with little or no oversight on a daily basis. This could mean very early mornings or very late nights and/or weekends if necessary. Candidates must be able to work independently and travel around the San Fernando Valley & Hollywood, with some trips into West Hollywood and the Santa Monica area. Position requires flexibility and the ability to multitask multiple projects at once. This position does sometimes involve paid travel to productions in other states for network set up and/or office set up depending on our client needs.This is an entry level salaried position. We’re hiring full time only. Working hours are mainly daytime hours, but typically extend into late evenings depending on the show & tv/film delivery schedule.Please do not be confused, this listing is for a salary position. However, we have also selected “internships available” for this job posting. As a company we are always open to intern applications from College level students on a case by case basis. Internships are hands on training, and we are happy to cultivate future employees. If you are a student or interested in an internship, please email us or submit a cover letter separately from this job listing.—————————————–INSTRUCTIONS—————————————–Please email a copy of your resume & a cover letter. Phone interviews start immediately.GOPOGO, INC. provided the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.Job Types: Full-time, InternshipPay: From $65,000.00 per yearBenefits:Employee assistance programFlexible schedulePaid time offReferral programSchedule:10 hour shiftDay shiftNight shiftOn callWeekend availabilityCOVID-19 considerations:We’re following all CDC & State mandated health & safety protocols. We work in private office locations with safe & compliant customers.Application Question(s):Do you have any relevant experience with VFX Production Workflows or Maya, Nuke, Deadline & software environments?Education:Associate (Preferred)Experience:Active Directory: 2 years (Required)Microsoft Windows Server: 3 years (Required)Sys Admin: 4 years (Required)Work Location: Multiple Locations

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