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|Job Category :||Entertainment Industry|
|Company Name:||Houlihan’s Restaurant Jonesboro|
|Position Name:||Guest Services Representative – Part-time – Doubletree Aurora|
|Location :||Aurora, CO 80014|
|Job Description :||POSITION DESCRIPTION Guest Service RepresentativeReports To: Front Office ManagerPurpose for the Position: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check- in and check-out of guests which contributes to an overall positive experience.Essential Responsibilities: Takes the initiative to greet guests in a friendly and warm manner.Registers and assigns rooms to guests.Issues room key and instructions to bell person or directly to guest as appropriate, without announcing room numbers.Transmits and receives messages using telephone, fax and switchboard.Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.Keep records of room availability and guests’ accounts.Computes bill. Collects payment and makes change for guests.May make, confirm and cancel reservations for guests.Posts charges such as room, food, liquor or telephone by hand or machine.May make restaurant, transportation or entertainment reservations for guests.May deposit guests’ valuables in hotel safe or safe-deposit box.Understands and enforces the hotel company credit policies.Accounts for all cash and makes deposits in accordance with company policies.Communicates effectively with other front office and hotel departments.Reports to work for scheduled shift, on time and in uniform in accordance with company policy.Knows and complies with all company policies and procedures pertaining to this position and its duties.Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.Performs other duties and responsibilities as required or requested.If functioning in a Lead Capacity: (a) takes responsibility for assigned team members in the absence of theSupervisor, (b) assigns work, and ensures proper performance of assigned team members.Skills & Abilities: Strong leadership, management, organizational and communication skills.The ability to spot and resolve problems efficiently.Excellent verbal and written communication skills.The ability to deliver results.The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.The ability to multitask and prioritize.Experience with relevant brand-specific PMS.Have computer skills to include Microsoft Word, Microsoft Excel, etc.Education & Experience: High School diploma or GED preferred.Hospitality customer service experience preferred, but not required.Hours: Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.Physical Requirements of the Position: Standing for long periods of time.Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.May be required to lift in excess of 40 pounds on occasion.Work Conditions: Inside work environment. Not substantially exposed to adverse conditions.A job description does not list the entire job duties a supervisor or manager may occasionally ask a team member to perform. A team member’s evaluation is based, in part, upon their performance of tasks listed and other duties that may be assigned. Management reserves the right to revise the job description from time to time. This job description is not a contract of employment, and either the team member or the employer may terminate the job at any time for any reason. Individual will be required to perform the essential functions of this position, with or without reasonable accommodation. O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications. Job Type: Part-timePay: $15.00 – $16.50 per hourBenefits:401(k)401(k) matchingEmployee assistance programEmployee discountPaid time offReferral programSchedule:8 hour shiftHolidaysWeekend availabilityCOVID-19 considerations:All staff are continuing to wear masks at this timeEducation:High school or equivalent (Preferred)Experience:Hotel experience: 1 year (Preferred)Work Location: One location|
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