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|Job Category :
||Guest Services Event Staff | Angel Of The Winds Arena
||Everett, WA 98201
|Job Description :
As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.
Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
When gates open, welcome our fans with a great smile and helpful attitude
Scan event tickets ensuring that the proper ticket is being used to gain entry
Assist fans in locating their ticketed seats
Being alert and proactive to potential hazards and reporting incidents when they occur
Monitor your assigned area for issues and opportunities to make lasting memories for our fans
Respond to all guest concerns/complaints promptly and in a professional manner
Assist guests in ADA accessible seating sections
Enforce all building policies and procedures to ensure a safe environment for all guests
Manage the foot traffic flow of large crowds
Check identification of guests to verify age requirements for purchase of alcohol.
Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
Experience in a hospitality or entertainment environment is preferred
You must love working with and helping people.
Ability to stand for long periods of time.
You must be able to maintain a POSITIVE attitude while handling difficult situations.
Flexible schedule: Availability to work most home hockey games. Weekend availability is needed.
We are committed to ensuring all of our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Thus, Spectra requires full Covid-19 vaccinations of all employees, sub-contractors, and vendors.
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