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Job Category : | Entertainment Industry |
Company Name: | 24-7 Hotel Management |
Position Name: | Guest Services Agent |
Location : | Nashville, TN 37214 |
Job Description : | Job Description: The Guest Services Agent is expected to provide excellent customer service to all guest they encounter, whether behind the front desk or not. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for – uncompromised service with a focus on guest satisfaction. This person is responsible for creating a positive guest experience throughout their stay, from check-in through check-out. Job Requirements: • Complete all brand required training• Complete all required Safety & Health training• Interact with both internal and external guests with a pleasant, professional, and approachable demeanor• Check-in and check-out guests while contributing to overall positive experience upon arrival and departure• Greet, register, and assign rooms to guests in a friendly and warm manner.• Issue room key and escort instructions to Bell Person or directly to guest, as appropriate, without announcing room numbers.• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.• Keep record of room availability and guest’s accounts.• Make, confirm and cancel reservations for guests.• Compute bill, collect payment, and makes change for guests.• Post charges such as room, food, liquor or telephone by hand or machine, as appropriate.• Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.• Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.• If functioning in a Lead Capacity:o Take responsibility for assigned employees in the absence of the Supervisor,o Assign work and ensure proper performance of assigned employees.• Make restaurant, transportation or entertainment reservations for guests, as needed• Deposit guest’s valuables in hotel safe or safe-deposit box, as needed• Order complimentary flowers or champagne for special guests• Other duties as assigned Necessary Skills: 24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Benefits: |
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