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| Job Category : | Entertainment Industry |
| Company Name: | COURTYARD SANTA ANA/ ORANGE COUNTY |
| Position Name: | Guest Service Supervisor – COURTYARD SANTA ANA/ ORANGE COUNTY |
| Location : | Santa Ana, CA 92707 |
| Job Description : | JOB DESCRIPTION Job Title: Guest Services SupervisorDepartment: Front Office/Guest ServicesCompany: Dimension DevelopmentReports To: Front Office Manager/ AGM/ Guest Services ManagerSupervises: Guest Services RepresentativesJob Description Date: January 19, 2021Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.Job Responsibilities: 1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.7. Take the initiative to greet guests in a friendly and warm manner.8. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.10. Other duties as assigned.Job Skills: 1. Speak clearly and listen carefully.2. Use personal judgment and specialized knowledge to give information to people.3. Communicate well with many different kinds of people.4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.Education HS Diploma or equivalent.Experience Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.Licenses/Certifications N/AManagement Activities: Check all that applyInterview, select and train associatesSet and adjust associates’ rates of pay and hours of workX Direct the work of associatesAppraise associates’ productivity & efficiency to recommend promotions or other changes in statusX Handle associate complaintsDiscipline associatesPlan the workDetermine the techniques to be usedApportion the work among associatesDetermine materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked & soldControl the flow and distribution of materials or merchandise and suppliesWhile this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.Provide for the safety and security of the employees or the propertyPlan and control the budgetMonitor or implement legal compliance measuresCustomarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight.Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.Question Answer (If yes, give multiple examples)Does this position have authority to formulate, affect, interpret, or implement management No policies or operating practices?Does this position have authority to commit the employer in matters that have significant No financial impact?Does this position have authority to waive or deviate from established policies and No procedures without prior approval?Does this position have authority to negotiate and bind the company on significant matters? NoIs this position involved in planning long or short-term business objectives? NoDoes this position represent the company in handling complaints, arbitrating disputes or No resolving grievances?Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or No recommendations that may occasionally be reviewed, revised or reversed?Physical Requirements: Indicate requirements that are Working Conditions: Indicate the environmental aspects of the representative of those that must be met to successfully perform the job. essential duties of this job.Ability to speak and hear in English. Close and distance Continually works in normal office conditions and in close vision. Frequent sitting with some walking and standing. proximity to others.Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.Additional physical & visual requirements (check all that apply) Additional working conditions (check all that apply)Identify and distinguish colors Outdoor weather conditionsX Stand for long periods of time Extreme cold (non-weather)X Walk extended distances Extreme heat (non-weather)X Lift/carry 6-25 lbs. Wet or humid conditionsLift/carry 26-50 lbs. Near moving or mechanical partsLift/carry over 50 lbs. On high precarious placesX Reach hands and arms in any direction With fumes or airborne particlesKneel and/or stoop repeatedly Near toxic or caustic chemicalsX Able to work overtime and irregular hours Near risk of electrical shockNear loud noisesIn areas of strong vibrationOther______________________________For HR Department Use Only Final Job Title: Guest Services Supervisor Approved FLSA Status: Non-ExemptApproved Job Grade: Date Job Evaluated: January 19, 2021While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.I have been given the opportunity to review this position description and have discussed the requirements of the position with the hiring supervisor. I understand this position description represents the minimum performance requirements of the job. Associate: ____________________________ Date: _______________ Supervisor: ____________________________ Date: _______________ While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.Job Type: Full-timePay: From $19.00 per hourBenefits:Dental insuranceEmployee discountHealth insuranceLife insuranceVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftOn callWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Front Office: 1 year (Preferred)Shift availability:Day Shift (Preferred)Night Shift (Preferred)Overnight Shift (Preferred)Work Location: One location |
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