Entertainment IndustryJob Opening for Guest Service Specialist w/$1,000 Sign-On Bonus! in Tween Waters Island Resort (Captiva, FL 33924)



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Job Category : Entertainment Industry
Company Name: Tween Waters Island Resort
Position Name: Guest Service Specialist w/$1,000 Sign-On Bonus!
Location : Captiva, FL 33924
Job Description : Accommodate Sanibel Captiva Beach Resorts hotel and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, and presenting statements to and collecting payments from departing guests.Responsibilities/Duties/Functions/Tasks: Greet, register, and assign rooms to guests of hotels or motels. Verify customers’ credit, and establish how the customer will pay for the accommodation. Keep records of room availability and guests’ accounts, manually or using computers. Compute bills, collect payments, and make change for guests. Perform simple bookkeeping activities, such as balancing cash accounts. Issue room keys and escort instructions to bellman. Review accounts and charges with guests during the check out process. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Transmit and receive messages, using telephone system. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations (if needed). Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Record guest comments or complaints, referring customers to managers as necessary. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Arrange tours, taxis, or restaurant reservations for customers. Deposit guests’ valuables in hotel safes or safe-deposit boxes. Date-stamp, sort, and rack incoming mail and messages.Sign-on Bonus payable at $500/90 days and $500/180 days of service.Job Types: Full-time, Part-timePay: $16.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleHealth insuranceLife insurancePaid time offReferral programRelocation assistanceRetirement planVision insuranceSchedule:8 hour shiftSupplemental Pay:Bonus payCommission payEducation:High school or equivalent (Preferred)Experience:Hotel experience: 1 year (Preferred)Work Location: One location

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