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|Job Category :||Entertainment Industry|
|Company Name:||TownePlace Suites | LBA Hospitality|
|Position Name:||Guest Service Representative – Night Auditor|
|Location :||Charlotte, NC 28217|
|Job Description :||Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.
Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
For this position specifically:
Standing, walking for long periods of time while maintaining a friendly professional image. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
POSITIONS FOR POSSIBLE ADVANCEMENT
The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparations for further promotion. Once that is achieved, the individual may be promoted to an AGM or GSM position.
Brand: TownePlace Suites
Address: 7805 Forest Point Boulevard Charlotte, NC – 28217
Property Description: TCN – TownePlace Suites – Charlotte, NC
Property Number: 5550
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