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| Job Category : | Entertainment Industry |
| Company Name: | SPM, LLC |
| Position Name: | Guest Service Ambassador |
| Location : | Charlotte, NC 28262 |
| Job Description : | A front desk agent works fulfilling customer service and administrative roles in hotels. They welcome and orient new guests and issue room keys. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests.Job Summary:Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needsMake reservations or appointments for guests who want to avail themselves of local entertainment or servicesAnswer guest calls and record details of each conversation for future follow-upMeet and exceed guests’ expectations by anticipating the services they might require and suggesting local venuesMaintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we’re prepared for themReport any accidents or injuries to senior management staff immediatelyFront Desk Representative Required Skills:High school diploma/GED required2+ years’ front desk experience in the hospitality industry preferred1+ years’ customer service experience requiredExcellent written and verbal communication skillsIf you know someone who may be interested; tell them about it, SPREAD THE NEWS!E.O.E. M/F/D/V DRUG FREE WORKPLACEJob Types: Full-time, Part-timePay: From $12.75 per hourBenefits:Dental insuranceEmployee assistance programHealth insuranceHealth savings accountLife insurancePaid time offReferral programVision insuranceSchedule:8 hour shiftHolidaysMonday to FridayWeekend availabilityAbility to commute/relocate:Charlotte, NC 33634: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Preferred)Experience:Hotel experience: 1 year (Preferred)License/Certification:Driver’s License/ID card (Required)Work Location: One location |
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