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| Job Category : | Entertainment Industry |
| Company Name: | The Brunswick Hotel / Noble Kitchen & Bar |
| Position Name: | Guest Service Agent/Front Desk |
| Location : | Brunswick, ME 04011 |
| Job Description : | Job descriptionThe Brunswick Hotel is actively searching for organized, detailed, and professional Front Desk / Guest Service Agents to join our Front Office team!Both Part Time and Full Time opportunities available with flexible scheduling. We are a full service, 7 day a week operation. Typical shifts are either 7am-3pm or 3pm-11pm. We are also hiring for a part time overnight position.The Brunswick Hotel and Noble Kitchen & Bar, managed by Hay Creek Hotels, offers 52 upscale guest rooms and suites, a chef-driven local restaurant with seasonal outdoor patio, and meeting and event space just 30 minutes outside of Portland, ME. Visit thebrunswickhotel.com and noblekitchenbar.com for more information. Visit thebrunswickhotel.com and noblekitchenbar.com for more information.Job Summary:Provide telephone services and operate the multi-line telephone switchboard effectively. Receive and transfer all calls, voice messages, and mail of guests and hotel employees.Greet and welcome all guests in a professional and hospitable manner. Direct guests to the appropriate area.Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.Communicate all guest room status changes to Housekeeping department.Professionally handle guest complaints, problem solve to satisfy all guest needs, and follow up with manager.Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.Deliver guest amenities as necessary.Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.Hay Creek offers an extensive benefit and incentive package, including;Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical IllnessCompetitive Salary/WagesCompetitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement LeaveStandard Annual Performance/Salary ReviewsMerit and Cost of Living AdjustmentsComplimentary Meals DailyFree ParkingEmployee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH PropertiesDiscounts at specific property partners (NEIRA, Historic Hotels of America)50% Discount when Dining at any HCH PropertyIndustry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenitiesSupportive, open-door policy work environmentWork Culture that is fun, energetic and motivatingEmployee Recognition Program – ‘Delight and Surprise Dollars’Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.Required Experience:High School diploma or equivalent.Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.1 year customer service experience required, hotel environment highly preferred.Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.Proven success in handling guest complaints.Ability to operate smoothly and professionally under high stress situations.Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).Job Types: Full-time, Part-timeJob Types: Full-time, Part-timeBenefits:Dental insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offProfessional development assistanceVision insuranceSchedule:8 hour shiftDay shiftHolidaysNight shiftWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Hotel experience: 1 year (Preferred)Work Location: One location |
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