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| Job Category : | Entertainment Industry |
| Company Name: | Hampton Inn by Hilton |
| Position Name: | Guest Service Agent/Front Desk – 2nd shift |
| Location : | Maumee, OH |
| Job Description : | OverviewAccommodate hotel, patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Also need a Night Auditor for 2 nights a week.Duties and Responsibilities· Greet, register, and assign rooms to guests of hotel.· Keep records of room availability and guests’ accounts.· Compute bills, collect payments, and make change for guests.· Issue room keys and escort instructions to bellmen.· Review accounts and charges with guests during the check out process.· Posting of incidental charges· Transmit and receive messages, using telephones· Contact housekeeping or maintenance staff when guests report problems.· Make and confirm reservations.· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.· Record guest comments or complaints, referring customers to managers as necessary.· Arrange transportation or restaurant reservations for customers.· Maintain accurate accounting of personal bank and MOD Bank· Provide exceptional customer service to all guests· Work as a team with all hotel departments· Maintain professionalism at all times· Make guest requests for outside hotel accommodations by providing clear up-to-date information· Maintain clean, organized working environment at all times· Use management approved references at all times when directing guests to outside hotel needs or activities· Keep the guest comfort and needs your first priority at all times· Upholds Hilton Brand Standards· Assist in parking guest’s vehicle as neededQualifications· Strong Customer Service Background· Positive, customer is always right attitude· Strong, concise communication skills, working knowledge of the English language· Basic math skills· Professional in appearance and demeanor· Ability to work varied hours including weekends and holidays· Previous reservation systems experience preferred but not required· Valid driver’s licenseAdditional RequirementsThe physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Requires using hands to handle, control, or feel objects, tools or controls, Requires repetitive movement, Requires standing, Requires contact with others (face-to-face, by telephone, or otherwise), Requires telephone conversations, Includes conflict situations, Requires dealing with unpleasant, angry, or discourteous people, Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization, Opportunity to make decisions without supervision, Requires repeating the same physical activities or mental activities over and over, Freedom to determine tasks, priorities, and goals, Requires being exact or highly accurate, Requires work with external customers or the public, Requires work with others in a group or team, Includes responsibility for work outcomes and results, Requires working indoors in environmentally controlled conditions, Job tasks are performed in close physical proximity to other people.WEEKLY PAYJob Type: Part-timePay: $14.00 – $16.00 per hourBenefits:401(k) matchingEmployee discountHealth insurancePaid time offReferral programSchedule:8 hour shiftHolidaysMonday to FridayNight shiftWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Hampton Inn by Hilton: 1 year (Preferred)hotel: 1 year (Preferred)Work Location: One location |
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