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| Job Category : | Entertainment Industry |
| Company Name: | Hampton Inn & Suites Rockport,TX |
| Position Name: | Guest Service Agent (3PM-11PM) |
| Location : | Rockport, TX 78382 |
| Job Description : | Do you have a genuine go-to attitude and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? As a Guest Service Agent, you will have a chance to interact with all staff and guest daily finding numerous opportunities to brighten someone’s day! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality.SUMMARY: Accommodates guests of the hotel by performing the following dutiesQUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.ESSENTIAL JOB FUNCTIONS: Greets, registers, and assigns rooms to guestsHandles confidential information, including guest records, with a high degree of integrityPromptly and effectively deals with guest requests and complaintsAnswers and routes calls as appropriate; takes guest messages with accuracyResponsible for cash drawer contents and transactions during shiftMaintains accurate records including cash flows, registration card, reservation cards, and property walksMaintain a complete knowledge of hotel features and services. Hours of operation, all room rates, special packages and promotions. Local shopping, dining, entertainment and travel directions.Offers and properly handles requests for wake-up callsCommunicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).Replenishes continental breakfast as needed and keeps area cleanResolve discrepancies on the room status report with Housekeeping.Ensures common area/lobby is cleanPerforms laundry functions as directedAll other duties as assignedEssential Requirements: Speak clearly and listen carefully.Use personal judgment and specialized knowledge to provide adequate information.Communicate well with all guests and employees.Multitasking: Answering calls, talking to guest, responding to other departments, assisting with breakfast and lobby.Language Skills : Must have developed language skills: Read and understand instructions, safety rules etc. Write reports with proper format, punctuation, spelling and grammar, using all parts of speech. Speak with poise, voice control and confidence using correct English and well‑modulated voiceCOMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:Problem Solving – Identifies and resolves problems in a timely mannerCustomer Service –Responds promptly to customer needs; Responds to requests for service and assistanceTeam Work – Contributes to building a positive team spiritDiversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environmentOrganizational Support – Follows policies and procedures including but not limited to, dress code policiesAdaptability – Adapts frequent changes, delays, or unexpected eventsAttendance/Punctuality – Is consistently at work and on timeDependability – Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with alternative planInitiative – Asks for and offers help when neededPlanning/Organizing – Prioritizes and plans work activities; uses time efficientlyProfessionalism – Treats others with respect and consideration regardless of their status or positionQuality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure qualityQuantity – Meets productivity standards; Completes work in timely mannerSafety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properlyPHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms.The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear.The employee is occasionally required to sit and taste or smell.The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.Job Type: Full-timePay: $9.99 – $10.00 per hourBenefits:Dental insuranceEmployee discountPaid time offVision insuranceSchedule:8 hour shiftHolidaysOn callWeekendsEducation:High school or equivalent (Preferred)Experience:Hotel Experience: 1 year (Preferred)Front Desk: 1 year (Preferred)Work Location:One locationThis Job Is:Open to applicants who do not have a high school diploma/GEDA “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)Open to applicants who do not have a college diplomaCompany’s website:hampton.comBenefit Conditions:Only full-time employees eligibleWork Remotely:NoCOVID-19 Precaution(s):Personal protective equipment provided or requiredSocial distancing guidelines in placeSanitizing, disinfecting, or cleaning procedures in placeWork Location: One location |
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