Entertainment IndustryJob Opening for Guest Experience Usher in San Jose Arena Management (San Jose, CA 95113)



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Job Category : Entertainment Industry
Company Name: San Jose Arena Management
Position Name: Guest Experience Usher
Location : San Jose, CA 95113
Job Description : TITLE: Guest Experience Usher
COMPANY: Sharks Sports and Entertainment, LLC
LOCATION: SAP Center at San Jose
REPORTS TO: Supervisors

Team Teal
Born in 1991 by emerging through a shark’s mouth, Team Teal has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we plan on growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in Silicon Valley, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are Teal Together; we are Team Teal.
Essential Duties and Responsibilities:

Provide guests with a consistent level of friendly, impressive service that exceeds their expectations during Sharks hockey games and other SAP Center events.
Control admission to events by taking tickets and checking proper credentials. Greet and direct guests to their seats and be responsive to their needs, questions, comments, and complaints.
Conducts the security screen and search upon guests’ arrival for all events.
Provide access control for restricted areas and SAP Center property.
Occasionally assist in other areas such as removing portable chairs after some events and helping with clean up.
Qualifications / Requirements:

At this time, all SSE employees must be fully vaccinated against COVID-19 prior to working onsite at any SSE facility, unless the individual is able to telework or is otherwise eligible for an exemption in accordance with applicable law. If on-site services are to be performed, SSE will require you to certify your vaccination status as part of the onboarding process.
You must enjoy working with a variety of people and want to bring a guest experience-oriented approach to work.
You must have excellent communication skills, be able to frequently walk up and down stairs, stand for long periods of time, and lift chairs if necessary.
If selected, you will be required to complete a background check.
You will be required to wear the uniform provided by SAP Center and place a $60.00 deposit.
10-20 hours per week depending on the event schedule.
Generally, shifts start one hour and 15 minutes prior to the event until 15-30 minutes following the event.
You must be available to work two-thirds of the scheduled events for each month including two-thirds of all weekend events. Most shifts are evenings, weekends and holidays.
What We Offer:
Starting wage $19.50 per hour / $200 Sign on bonus
Flexible scheduling that accommodates school, another job, or personal interests.
Opportunity to work in a team atmosphere contributing to the execution of exciting events and obtain valuable work experience.
Additional Perks:
50% off Food & Beverage during your shift
Free Team Member parking during your shift
Free Public Skating Sessions at Sharks Ice and Oakland Ice Center
40% off Food & Beverage at Stanley’s Sports Bar and Snack Bars
Free Gretzky hour (subject to availability)
50% off skating lessons (subject to availability)
30% off at Sharks Pro Shop (Excluding Sharks Game Days & Authentic Jerseys
25% off Adult & Youth hockey leagues
Robust Team Member Recognition Program

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

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