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| Job Category : |
Entertainment Industry |
| Company Name: |
sbe Entertainment Group |
| Position Name: |
General Manager – HYDE Midtown Hotel & Residences |
| Location : |
Hyde, PA |
| Job Description : |
Duties & Functions:
Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the hotel aligned with the region.
Be fully accountable for the people, product and profit within the hotel – excellence in guest experience, maximize profits through sales and yield and exploit opportunities for growth across the business
Utilize innovation to achieve long and short term strategic objectives
Provide inspirational leadership by motivating and developing all employees to contribute towards the overall success of the business
Monitor and action all guest feedback /mystery guest programs
Communicate regularly with the Regional Vice President/COO to influence the strategy for the hotel, region and company in the short and long term
Ensure that company reporting and control systems are adhered to
Maximize individual potential through a positive commitment to training and development and succession planning at all levels, in order to meet current and future manpower demands as well as addressing business issues
Lead, develop, motivate and empower employees to deliver operational best practice, identifying opportunities and making recommendations for improving efficiency and quality of service and operating standards
Ensure the hotel is fully staffed with skilled, motivated people who are able to meet the customer service expectations identified through the service strategy and quality commitments documents
Make certain that staff are trained to meet demands of existing jobs and developed to take advantage of promotion opportunities, which occur within the hotel/Company
Ensure all new employees – temporary, full time and casual employees – are introduced into the company through the boarding process at the hotel
Be visible throughout the hotel on a daily basis, meeting with guests and clients as necessary.
Constantly review and update control systems and keep hotel a consistently safe environment for guests, employees, contract workers and other visitors
Be a visible, active member of the community positioning the hotel as a positive contributor in the marketplace
Any other reasonable duties as assigned by your supervisor.
We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Qualifications
Skills
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Motivations
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Education
Experience
Licenses & Certifications |
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