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|Job Category :||Entertainment Industry|
|Company Name:||Trivium Games|
|Position Name:||Game Host|
|Location :||Emeryville, CA 94608|
|Job Description :||Trivium Games — an award-winning escape room company in Emeryville, CA — is seeking a charismatic and engaging Game Host to join our team.Company OverviewThe founders of Trivium Games have been crafting team-based puzzle games for more than a decade. In 2020, we opened our brick-and-mortar escape room company where we create immersive, story-driven games in which players become the main characters of a thrilling adventure. We are passionate about building experiences that push the boundaries of what immersive entertainment can be with high-end set design, professional sound and lighting, and expertly-crafted puzzles. Trivium Games is home of Ghost Patrol — the current top ranked escape room in California and one of the top ranked escape rooms in the world. A new game is planned to launch this summer.Job OverviewOur Game Hosts are the heart of Trivium — they make guests feel welcome, prepare them for their adventure, monitor and support their gameplay, and ensure that everyone has a positive experience. Whether it’s a group of adults, children, colleagues, or family members, they must provide superior customer service. Our Game Hosts also help with light maintenance, perform basic administrative tasks (printing, inventory, answering phones and email, etc.), handle point-of-sale transactions, and monitor equipment. Our game hosts are responsible for opening and closing our facility and ensuring that everything is locked and powered down in the evenings, and properly set up and functioning in the mornings. If anything is amiss, they will troubleshoot the problem or report to owners.Work EnvironmentWorking at Trivium means being part of a small and close-knit group of dedicated and passionate individuals. We value our collaborative atmosphere and encourage creativity and artistry and in all aspects of the business. Much of the job requires interfacing with guests while often being the only person on site (connected remotely to other staff and owners). However, you will also have the opportunity to work alongside the creators in a fun and creative environment. And, because Trivium is an expanding company, there are many opportunities for building new skills and growing in the company.Job ResponsibilitiesGreet guests, explain the basic rules, introduce the gameplay, and answer any questionsMonitor and guide guests through each experienceProvide post-game run-throughs and take team photosReset the game between reservationsMonitor and troubleshoot minor technical issuesGeneral housekeeping for our facility (lobby, restrooms, trash)Light printing and administrative tasksAnswer emails and phone calls about bookings, availability, or pricingOpen and close the facilityNecessary Skills & QualificationsComfortable engaging with a variety of personality types (including children)Dedicated to providing a high-level of customer serviceAdept at working independently and on a teamResponsible and reliable work ethicAttention to detailAbility to problem solveAbility to manage the stress of a fast-paced work environmentBasic computer literacy and comfort with technologyStrong written and verbal communication skillsFlexible schedule (able to work nights/weekends, holidays, and be on call)Must be fully vaccinated against COVIDPreferred Skills & QualificationsPrior Game Master/Host or similar experience a plusActing or live theater experience a plusInterest in escape rooms, puzzles, and games a plusExperience working with electronics and computer software a plusExperience with general fabrication and/or light construction work a plusCompensation & BenefitsCompetitive salary starting at $20/hrBonus pay opportunities availableFriends and family discounts48 hours of paid sick time per year (24 up front, remaining accrues)Additional paid COVID leave timeFlexible scheduleJob Type: Part-timePay: From $20.00 per hourBenefits:Flexible schedulePaid time offSchedule:Monday to FridayOn callWeekend availabilityCOVID-19 considerations:Additional procedures are in place to filter the air. All customers and staff are currently required to mask on site.Ability to commute/relocate:Emeryville, CA 94608: Reliably commute or planning to relocate before starting work (Required)Application Question(s):What is your interest and/or experience with games (video games, board games, etc.), escape rooms, and/or puzzles in general?Shift availability:Day Shift (Required)Night Shift (Required)Work Location: One location|
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