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| Job Category : | Entertainment Industry |
| Company Name: | Candlewood Suites |
| Position Name: | Front Desk Team Member |
| Location : | Erie, PA 16509 |
| Job Description : | Candlewood Suites ErieThe Candlewood Suites Erie is looking to hire Front Desk Associates!First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. Making a guest feel at home as soon as they walk in is essential in any successful operation. Whether it’s a family getting away or a business guest traveling for work, you mold your check in to better suit each guest individually. Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner by the brand standards.Daily Front Desk Associate Duties:· A Front Desk Associate must deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members· Effectively greets, responds to, and resolves all guest inquiries and problems in a positive, timely, and productive manner both in person and on the phone· Resolve any guest issue that may arise by listening, empathizing, apologizing, resolving, and notifying.· Productively and cheerfully respond to guests’ requests, such as, local information, restaurants, transportation, entertainment options, and directions· Work productively with staff to provide excellent guest experiences· Perform all daily tasks/processes in an efficient, accurate, and timely manner· Successfully follow the check-in and check-out processes in a friendly, accurate, and timely manner· Complete all billing, paperwork, as assigned including following hotel policy on cash banks, working with other departments· Stay current with developments in the hotel by regularly reviewing and updating the communication log· Ensure the lobby, front desk and business area are clean and fully supplied· Must possess basic computer skills, i.e. Word, Excel, etc.· Must be able to multi-task· Must have schedule flexibility for both AM/PM and possibly overnight shifts, weekends and holidaysRequirements:· High School diploma or equivalent experience· Previous hotel experience preferredJob Type: Full-timePay: $11.00 – $12.00 per hourSchedule:8 hour shiftWeekend availabilityCOVID-19 considerations:Team members are required to wear a mask in public and guest facing spaces for the safety of those guests.Work Location: One location |
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