|Job Description :
We are ready to assist our guests with every vacation request, whether it’s something onsite like our laundry, valet or courtesy local transportation services, or helping them decide what attractions to explore in the nearby area. Our 161 deluxe rooms are right across the street from the Pacific Ocean with the beach at their disposal and an impeccable sunset view every night. Hilton Garden Inn Carlsbad Beach has been recognized for its exceptional service and commitment to guest satisfaction. With a beautiful sea view setting facing the white sands of Carlsbad State Beach, Hilton Garden Inn Carlsbad Beach is one of the top-ranked hotels in coastal California. The award-winning tropical oasis is just a short drive from LEGOLAND, SeaWorld, San Diego Zoo and Safari Park, Disneyland and other popular destinations throughout San Diego and Orange Counties.
The Front Desk Supervisor will assist in the supervision of the front desk staff to ensure guest service and operations meet standards. This position works the front desk as needed, trains staff, and responds to more complex questions and exceptions. Will organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, and verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.
Prior cash handling experience necessary
High School graduate or G.E.D. equivalent
Ability to communicate effectively with the public and other Team Members
Read, write and speak English fluently
Six months Front Desk experience
Strong computer skills
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Three Tiers of Medical Coverage
24/7 Healthcare Concierge
24/7 Teledoc service
Free Maintenance Medications
Company Paid Life Insurance, Long Term Disability, and Short Term Disability
Life Insurance Buy Ups
Short Term Disability Buy-Up
Home and Auto insurance
Emergency Travel Assistance
Paid Time Off (vacation, sick, bereavement, and Holidays).
Team Member Service Awards
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.