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|Job Category :
|Front Desk Representative- Hotel- Full Time (Harrah’s Ak-Chin Casino)
|Maricopa, AZ 85139
|Job Description :
|ESSENTIAL JOB FUNCTIONS:
Checks guest in and out of hotel following established procedures
Acts as hotel cashier following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
Accurately informs guests of shows, facilities, services and room amenities available at Harrah’s.
Assists guests by attempting to honor special requests for specific accommodations and presents options when those requests cannot be met.
Follows up with each guest as needed.
Assist guests with information about local area attractions
Answers phone professionally and energetically and assists guests with questions/ concerns.
Proactively checks reservations for accuracy to ensure seamless service.
Maintain energy level and remain attentive while standing on feet during throughout 8-10 hour shift.
Must be able to lift 50 pounds.
Must be able to stand up to 10 hours per day.
Maintains a clean and spotless work area.
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