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|Job Category :
|Best Western Plus Boardman Inn & Suites
|Front Desk Receptionist
|Youngstown, OH 44514
|Job Description :
|Job descriptionThe Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering.Apply in personBest Western Plus Boardman Inn & Suites7400 Tiffany S, Poland OH-44514DUTIES AND RESPONSIBILITIES:Greets and registers guests and provides room assignments, accommodating special request whenever possible.Handles guest check-ins and check-outs efficiently and in a friendly and professional manner.Has a thorough working knowledge of reservation system and procedures, takes reservations and knows cancellation procedures and policies.Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction. Communicates with next shift associates by logging pertinent information in the appropriate logbook.Organizes the shift and reviews and completes the following: remaining reservations that are to arrive, verifies that all updated contingency reports have been run, resolves discrepancies with departments out of balance, verifies GTD no-shows and completes walk report, and ensures credit cards are in balance.Assists guest with general services such as making change, and answers inquiries pertaining to hotel services, shopping, dining, entertainment, and travel to local areas of interest.Ensures that all wake-up calls are handled promptly and properly.Receives and transmits mail, packages, and message for guest.Prepares housekeeping report recording same day check-outs, ready rooms, and rooms temporarily out of order, reporting any discrepancies.Processes customer payments according to established procedures and policies, including authorization of all credit cards, and follows proper cash handling procedures.Conducts ongoing verification of hotel security.Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.Wears proper uniform and name tag at all times in accordance with BW standards.Job Type: Full-timePay: From $11.00 per hourSchedule:8 hour shiftEducation:High school or equivalent (Preferred)Work Location: One location
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