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| Job Category : | Entertainment Industry |
| Company Name: | Springhill Suites by Marriott |
| Position Name: | Front Desk Associate |
| Location : | Estero, FL 33928 |
| Job Description : | Job descriptionExperience in a hotel or a related field preferredAnticipate guests’ needs, respond promptly and acknowledge all guests in a timely mannerProficiency with computersBasic math skillsMust possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guestsGuest Service Associates must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customersHigh School diploma or equivalent requiredLight work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objectsAbility to stand during entire shiftMust be able to convey information and ideas clearlyMust work well in stressful, high pressure situationsMaintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.Process all guest check-ins, and verify registration information with the guestHandle overbooked or ‘walked’ guestsYou will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)Resolve discrepancies on the room status report with housekeepingTrain with and learn Food and Beverage operations to fill in as neededDUTIESHigh standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working is requiredMaintain proper operation of the telephone switchboardHandle requests for information, mail and messages in an efficient and courteous mannerAnswer guest inquiries about hotel service, facilities and hours of operationAnswer questions guests may have regarding restaurants, transportation, entertainment, etc.Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.Have knowledge of and assist in emergency procedures as requiredHandle check-ins and check-outs in a friendly, efficient and courteous mannerFully comprehend and be able to operate all relevant aspects of the Front Desk including computer systemJob Type: Full-timePay: From $12.00 per hourBenefits:Dental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insuranceSchedule:Day shiftHolidaysMonday to FridayNight shiftOn callOvertimeWeekend availabilitySupplemental Pay:Signing bonusEducation:High school or equivalent (Preferred)Experience:Hotel & Accommodations Guest Services Staff: 1 year (Preferred)Hotel experience: 1 year (Preferred)Work Location: One location |
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