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| Job Category : | Entertainment Industry |
| Company Name: | Sycamore Mineral Springs |
| Position Name: | Front Desk Agent-PM Shifts |
| Location : | San Luis Obispo, CA 93405 |
| Job Description : | Job Summary: Provides front desk services to guests in a friendly, efficient, and professional manner.DUTIES AND RESPONSIBILITIES:The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork. * Maintains front desk area in a clean and orderly fashion.Demonstrates thorough knowledge of the property as well as the area’s attractions.Completes all necessary paperwork; maintains files and records. * Coordinates special room deliveries with the bellman.Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.Attends mandatory staff and safety meetings.Performs other duties as assigned by manager.QUALIFICATIONS:To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Prior experience in hospitality industry or equivalent preferred.Must be able to work holidays, weekends and eveningsCommitment to excellence and high standardsExcellent written and oral communication skillsVersatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasmAcute attention to detailStrong organizational, problem-solving, and analytical skillsAbility to manage priorities and workflowProficient on Microsoft Word, Excel, PMS and use of email.Excellent customer service skillsAbility to understand and follow written and verbal instructions.Professional appearance and demeanorAbility to effectively communicate with people at all levels and from various backgrounds.Bilingual skills a plus.PHYSICAL/MENTAL REQUIREMENTS:While performing the duties of this job, the employee is frequently required to do the following:Calculate figures and amounts.Coordinate multiple tasks simultaneouslyAbility to work in stressful situationsStand, sit and walk for long periods of time or an entire shift, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.The employee must occasionally lift and/or move, carry, push or pull up to 30lbsWhile performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.Work conditions include exposure to scents and mineral water sulfur odors.Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga. To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.This is an opportunity to work in a beautiful upscale resort with wonderful people!”Work Location:One locationWork RemotelyNoJob Type: Full-timePay: $15.50 – $16.25 per hourBenefits:Employee discountRetirement planSchedule:HolidaysWeekend availabilityWork Location: One location |
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