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| Job Category : | Entertainment Industry |
| Company Name: | AmericInn by Wyndham Madison West |
| Position Name: | Front Desk Agent (Part-Time) (Weekends) |
| Location : | Madison, WI 53719 |
| Job Description : | Come work in a fun-filled, fast-paced environment where the hours fly by, you are always meeting new and interesting people, and there is rarely a dull moment!!JOB SUMMARY: AmericInn Guest Services Representatives are the front line- the front-runners of the property’s policies, procedures and first impressions. They are the salespeople and customer service representatives – essentially, the physical embodiment of the property. More than the building itself, the methods and manners of the Guest Services Representatives form ideas in customers’ minds as to what AmericInn is really all about.Must be available WeekendsShifts May Include7 am – 3 pm 3 pm – 11 pmResponsibilities and DutiesOverall, the Guest Services Representative is responsible for:Sales of the guest roomsCustomer serviceSafety and securityMore specifically, the Guest Services Representative is responsible for:Greeting arriving guestsSelling available guest rooms and up-selling featuresAccurately processing a guest’s reservationAccurately processing payments and chargesCommunication on the telephone and in personProvide assistance for any guest inquiryMonitor the activities within the property, the distribution of keys and access to the buildingMaintain the lobby, front desk, and common areas during each shiftMonitor the activities, towels, and equipment in the pool areaKnow all safety precautions, emergency procedures, and be familiar with the building systemsQualifications and SkillsEDUCATION: High School Diploma or the equivalent required as a minimum. Must be able to speak, read, write, and understand the primary language used in the workplace.EXPERIENCE: Previous hospitality related experience and knowledge of Opera PMS preferred.BenefitsBenefits include: -Employee discount for hotel rooms with the largest hotel conglomerate in the world comprised of 20 different hotel brands including Caesar’s Entertainment properties-Sign-on bonus (conditions apply)-90-day wage increase for good job performance-Incentive program for outstanding performance (get paid extra for doing a good job)-Referral program (get paid extra for referring someone that we hire)-Flexible scheduling-Above-average competitive wage”Communication method(s) used:EmailPhoneIn personWork RemotelyNoThis Job Is Ideal for Someone Who Is:Dependable — more reliable than spontaneousPeople-oriented — enjoys interacting with people and working on group projectsAdaptable/flexible — enjoys doing work that requires frequent shifts in directionDetail-oriented — would rather focus on the details of work than the bigger pictureAutonomous/Independent — enjoys working with little directionHigh stress tolerance — thrives in a high-pressure environmentJob Type: Part-timePay: $16.00 – $18.00 per hourBenefits:Employee discountFlexible schedulePaid time offReferral programSchedule:8 hour shiftSupplemental Pay:Signing bonusCOVID-19 considerations:To keep our front desk representatives as safe as possible we have enclosed our front desk behind a secure plexiglass barrier and we provide them with face masks, gloves, hand sanitizer, and disinfectant wipes.Work Location: One location |
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