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|Job Category :||Entertainment Industry|
|Company Name:||HomeTowne Studios & Suites by RedRoof|
|Position Name:||Front Desk Agent|
|Location :||Livonia, MI|
|Job Description :||JOB SUMMARY
We are looking for friendly, outgoing and customer service driven part – time Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.
Greet guests and efficiently process registration and assignment of rooms.
Complete daily bucket checks of in-house guest to ensure information and rates are correct.
Assist guests with request and/or complaints and monitor issues through to resolution.
Sort and rack incoming mail and messages.
Answer inquiries via phone and person to person pertaining to hotel services; guest registration, area resources and entertainment venues etc.
Protect guest privacy and safety when within reasonable control of the position to do so.
Maintain records of room availability and guests’ accounts.
Compute bill, collect payments and post charges to Property Management System.
Handle lost and found items in accordance with established guidelines and procedures.
Complete department/shift checklists and/or reports for relevant shifts.
Maintain visibility and availability to guests.
All Associates must maintain a neat, clean and well groomed appearance.
Report all accidents, injuries, property damage and genuinely unsafe conditions to the appropriate contact immediately.
Regular work attendance which includes flexibility in work schedule that may include afternoons, nights, weekends, and holidays.
Perform other related duties as assigned.
EDUCATION and EXPERIENCE
High school diploma and or any equivalent combination of education, training and experience is required.
Prior hospitality experience preferred.
Experience executing moderately complex math calculations such as discount rates, interest, commissions, proportions, and percentages preferred.
Exposure to Microsoft Word and Excel preferred.
Strong analytical skills
Strong written and verbal communication skills.
Ability to independently evaluate problems, issues, or challenges and develop, investigate, and implement solutions to resolve these challenges.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse intense situations.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to stand for long periods of time.
Ability to lift up to 25 pounds maximum.
Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch.
** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**
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