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| Job Category : | Entertainment Industry |
| Company Name: | TAG |
| Position Name: | Entertainment Travel Agent |
| Location : | New York, NY |
| Job Description : | TAG, being one of the largest independently owned, operated and recognized Global Entertainment & Event Travel Management Companies is currently hiring motivated, driven, and experienced individuals for full-time Entertainment Travel Agent positions in its Los Angeles, Nashville, and New York offices.Job SummaryTAG is looking for full-time Entertainment Travel Agents with solid knowledge and understanding of Domestic and International ticketing and fare rules in its Touring, Corporate, Entertainment and * Production *divisions. The position is responsible for handling all travel requirements such as air, hotel, ground transportation, group flights, meet and assist, and private charters for entertainment clients.The successful applicant must have solid airfare knowledge, experience with ticketing and reissues, and GDS experience.Responsibilities of the RoleManage entertainment clients’ travel requirements while anticipating and understanding individual preferences and needs.Formulate logistical itinerary plans to deliver a practical travel solution.Fully service all travel bookings, ticketing and reissues with the highest standards and accurate documentation. Ensure all air, rail, hotel, and other ancillary reservations meet client and company expectations.Negotiate the best rates from vendors to reduce client expenditures, where applicable.Ensure PNR entries in GDS are correct and complete.Participate fully as a team member to assist as needed in completing all functions relating to servicing customers.Respond to all communications proactively and accurately.Consistently demonstrate an acute attention to detail to avoid errors.Keep management fully informed of all potential problems or unusual matters. Offer solutions and take immediate corrective action when necessary.Build professional relationships with key suppliers and always support preferred supplier programs.Attend company training sessions.Report, investigate and resolve errors and client complaints adhering to the highest standards of customer service.Perform other duties as assigned.Experience:3-5 years of experience working within the Travel Industry as a Travel Agent.GDS experienceExperience handling VIP, Corporate and Entertainment clientsQualification:Strong knowledge and understanding of airfares, contracted fares, ticketing, ticket exchanges, and hotel reservations.Strong customer service skills (White Glove)Strong time management skillsAbility to work in a fast paced environmentWillingness to learn new functions and to enhance existing skillsExcellent verbal and written communication skillsStrong organizational skills and ability to multitaskAbility to perform effectively under pressureAbility to work independently or within a team environment, exercising good judgment, and initiativeAbility to demonstrate exceptional customer service and problem solving skillsTyping speed 50+ wpmMS Office SuiteAbility to work flexible work hoursPreferred EducationBachelor’s degree. In lieu of education, equivalent combination of education and directly related experience.Characteristics we value at TAGTeamworkAmbitionGenuine and trustworthyResponsibility and working ethicsCommunicationProblem solvingOrganization and personal effectivenessABOUT TAGFor over 30 years, TAG has been devoted to delivering excellence in travel and events to some of the biggest names in entertainment and corporate travel, with a focus on providing an exceptional high-touch service.TAG is an Equal Opportunity Employer and does not discriminate of the basis of race, color, religion, gender, age, national origin, disability, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.Successful applicants must be eligible to work in the USA.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offReferral programVision insuranceExperience:travel agent: 3 years (Required)GDS: 1 year (Required)Work Location: Multiple Locations |
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