| Job Description : |
Cruise Director
American Cruise Lines (ACL), the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team as we gear up for our 2022 season. ACL only operates within the USA. We have no more than 200 passenger vessels that create a one of a kind small ship experience. With newly constructed vessels being added to our fleet, we are now accepting applications for our shipboard management positions for our 2022 season!
The Cruise Director is the most visible advocate for guests and is responsible for creating a fun atmosphere onboard while engaging guests at all times through a series of activities, shows, events, presentations and socializing throughout the cruise. The Cruise Director manages the entertainment, presentations, activities, events and communications on board. This leadership role requires an energetic, creative, talented individual with previous cruise/resort experience, extraordinarily polished presentation skills, collaborative approach, team spirit, and a passion for guest satisfaction.
Responsibilities
Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
Socialize with guests at every opportunity including, but not limited to, meal times and cocktail hour.
Greet guests as they depart for and return from shore excursions.
Make daily Noon announcement/update; make every effort to make all PA announcements as the “voice” of the cruise.
Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
Create the daily Ship To Shore
Host Officer Introduction and Excursion Briefing.
Assist in the delivery of the Safety Briefing with the Captain
Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
Confirm entertainers 48-hours in advance; assist entertainers and onboard speakers A/V needs.
Create and update bulletin board daily.
Work with Excursions Director to prepare folders and materials for turnaround day.
Act as company representative at pre-cruise hotels on turnaround day.
Promote onboard sales and brand loyalty by hosting re-booking events.
Oversee proper VIP guest service delivery.
Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
Qualifications
Must be fully vaccinated for COVID-19
Previous experience required. Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
Extremely polished speaking/presentation skills required.
Strong social skills required.
Strong critical thinking skills required.
Must possess a strong sense of production and presentation.
Basic knowledge of audio/visual equipment required.
Must be enthusiastic, outgoing, and confident and have a can-do attitude at all times.
Excellent time management and attention to detail. |