| Job Description : |
Location:
Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park.
The property includes an all-day dining outlet (Seltzer’s Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob’s Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.
Job Description:
An amazing opportunity to be a pivotal part of the a great Omni convention collection hotel. Opened in January 2021, the Omni Oklahoma City Hotel is a true outdoor recreation, entertainment and culinary destination paying homage to the heritage and modern progress of the city. With 605 guest rooms and suites, the luxury hotel will showcase views of the 70-acre Scissortail Park and the downtown skyline with 75,000 square feet of meeting and event space, sports bar, specialty restaurant, coffee shop and a retail venue.
The role of the Convention Services Concierge is to act as the first point of contact to meeting planners and their attendees once on-site and to anticipate their needs to ensure the highest level of service and enhance their experience.
Responsibilities:
Exercise proper telephone etiquette
Maintain continuous contact with the Planer, Convention Service Managers, Floor Managers, and Banquet Managers on duty to ensure all items on agendas and on function event orders are on time and as specified.
Know hotel layout, room names, capacities, menus and set-up.
Assist other Convention Services staff members where assistance may be needed.
Champion guest service and interact with the planner to service needs (Banquets, Set up, Engineering, etc.)
Attend Convention Services department meetings and monthly All Together Get Togethers.
Assume and carry out special projects delegated by the Director of Catering & Convention Services, and Convention Service Managers as they relate to the function space or activity.
Provide courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to inquiries, requests, and complaints using guest service skills, exhibiting hospitality while striving to exceed guest expectations.
Resolve difficult or unusual problems arising with guests while maintaining good guest relationships and demonstrating outstanding hospitality through the corrective action taken.
Practice the principles for guest service as denoted by the service skills certification and the Power of One.
Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the “All Together Get Together” program, including new standard implementation.
Be courteous and respectful toward other associates, demonstrate enthusiasm, and be a team player.
Maintain complete and thorough knowledge of the hotel, hours of operation, menu content, in-house promotions, location of facilities, room layout, features, events in the hotel, and points of interest in the surrounding area.
Have absolute knowledge of emergency, safety, and security procedures.
Respect hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
Follow departmental policy regarding attendance, tardiness, and absenteeism.
When assigned a Radio and/or phone, answer promptly and efficiently to keep in constant contact with clients via phone calls, text messages, and emails.
Perform other duties as assigned.
Be able to work in a diversified work force.
Prepare signage as requested by CS Managers or clients.
Provide directional assistance on the floor as needed.
Assist Catering Coordinators as needed with administrative tasks.
Process Group Resumes and fill requests for amenities, parking passes, key requests, Welcome/PreConference packets, and any other special requests as noted.
Set up and attend PreConference, Mini PreConference, and BEO Reviews when one is requested by a client. This includes key packets, extra copies of resumes, departmental signs, and VIP Amenities.
Maintain daily CS Log noting daily incidences and occurrences.
Create and change BEOs on an as-needed basis.
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Qualifications:
The indivudual must posess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires excellent communication skills, both verbal and written.
Hotel experience preferred
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must possess basic computational ability.
Must possess basic computer skills.
Flexible schedule to include working weekends when needed
Must be able to lift up to 30 pounds.
Must be able to lift items weighing in excess of 50 lbs. occassionally.
Must be able to push and pull carts and equipment weighing up to 250 lbs. occassionally
Must be able to speak and hear continuously in the process of communicating with guests, supervisors, and coworkers.
vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must be able to bend, stoop, squat, and stretch while performing tasks.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
All employees must maintain a neat, clean, and well-groomed appearance per Omni standards.
Must live within 50 miles of the hotel.
Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected]. |