Entertainment IndustryJob Opening for Convention Service Manager in DoubleTree by Hilton- Nashville Downtown (Nashville, TN 37219)



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Job Category : Entertainment Industry
Company Name: DoubleTree by Hilton- Nashville Downtown
Position Name: Convention Service Manager
Location : Nashville, TN 37219
Job Description : Job Overview: To assist in the overall efficient operation of the Convention Services Section within the Sales Department. Responsible for the efficient and professional coordination of any assigned convention or meeting group.
Responsibilities and Duties:
Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g. schoolroom. Review banquet personnel work to ensure accuracy. Monitor in house group activity assisting as needed such as organizing exhibit set up.Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebooking.Plan and conduct pre and post-convention meetings with clients and respective departments.Document tracking of group activity. Access and input data into a computer system to generate account history reports.Assist banquet staff in room set up as necessary.Performs other related duties as assigned.
Specific Job Knowledge and SkillsKnowledge of lighting and sound equipment and usage.Ability to utilize a computer system.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.Ability to read, listen and communicate effectively, both verbally and in writing.Able to lift, grasp, carry and/or push up to 200 pounds.Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.
Other Expectations
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.Upon employment, all employees are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulation will be subject to disciplinary action, up to and including termination of employment.Assist in the selling of Catering and Banquet Events if needed.Contribute to the prospecting efforts as assigned by the DOSM.

Hotel experience preferred.All employees much maintain a neat, clean and well-groomed appearance (specific standards available).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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