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|Job Category :||Entertainment Industry|
|Company Name:||MGM Resorts International|
|Position Name:||Concierge – Concierge Svcs ( On Call) ( Mandalay Bay)|
|Location :||Las Vegas, NV 89119|
|Job Description :||VACCINATION REQUIREMENT: MGM Resorts now requires that all new hires who do not exclusively work from home to provide proof of vaccination against COVID-19 before beginning work effective August 30, 2021 (excluding hourly employees for properties located in Mississippi or New Jersey).
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.
As a Concierge, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc.
Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests
Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests
Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community
As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures
May check in/out hotel guests
Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
Able to effectively communicate in English, in both written and verbal forms
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards
High School Diploma or equivalent
One (1) year previous experience working in a similar resort setting
Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA
AAA / Mobile / Forbes guest service standards experience in a hotel/resort setting
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