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|Job Category :||Entertainment Industry|
|Company Name:||Gold Dust West Carson City|
|Position Name:||Casino Shift Manager|
|Location :||Carson City, NV 89701|
|Job Description :||General Summary of Job DutiesThe Casino Shift Manager works closely with all departments and is responsible for any activities on property during a given shift; ensuring that Departmental and Executive Management is properly informed of all occurrences. They are responsible for solving and mitigating complaints or conflicts as needed. They are the final decision maker, representing management when they are not on property.Principle Responsibilities and DutiesMaintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.Ensure the safety and integrity of the property, its customers, and employees.Determining the necessity of involving a specific department manager should they not be on property and/or notify the manager of any decisions made that affect said department.They are the final decision maker on the validity of identification for gaming or alcohol compliance purposes.Create shift reports to facilitate the necessary communication needed by management.Possess and understand all Systems of Internal Controls for gaming compliance.Receive, fill out, and deliver call-in slips to department managers and supervisorsDirectly supervise the slot department employees and ensure the proper function of the casino floor.Provide leadership and guidance to all employees in the absence of their department manager.Determine the need for and implement early outs for purpose of managing payroll.Evaluate customer play and issue complimentary items for the purpose of increasing player loyalty and company revenue.Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.Adhere to all appearance and uniform standards.Maintain an open line of communication with Management.Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.Ability to accept performance feedback in a professional manner.Regular attendance to all scheduled shifts is considered an essential function of the job.Arriving on-time for all scheduled shifts is considered an essential function of the job.Other duties as assigned.General Job Responsibilities and DutiesTo perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:FRIENDLINESSo Offer a warm greeting to everyone you encounter with a smile and eye contact.o Practice mutual respect by dealing honestly in all interactions.o Use genuine listening skills and offer sincere responses.o Promote positive interactions with both external and internal guests through sincere greeting and communications.o Be approachable, listen and lead by example.ACCOUNTABILITYo Be proactive and positive.o If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.o Manager staff effectively with timely reviews and address performance issues.o Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.o Acquire knowledge, training and education. Communicate it to all employees.SERVICE EXCELLENCEo Anticipate our guests’ needs before they ask.o Contribute ideas and solutions to improve customer service.o Escort out guests rather than point.o Take personal pride in the quality of your work.o Actively seek feedback from our guests concerning our service and atmosphere.TEAM WORKo Share and explain information.o Involve managers and employees in business development decisions and cost savings initiatives.o Great teams consist of great performers.o Create a culture of two-way communication with employees and guests.o Be courteous, kind and patient with each other.Skills, Education and Other RequirementsMust have strong communication skills.Be able to read, analyze, and interpret gaming regulations and minimum internal controls.Have a working knowledge of Microsoft Outlook and Word.Have good analytical skills to resolve both minor and difficult problems.Understand slot procedures and mechanics in order to solve slot machine related problems.The ability to understand and navigate slot tracking and management software.The ability to pass all required training which includes Alcohol Awareness and Blood Borne Pathogens.High School Diploma or Equivalent Work Experience required.3 years in a gaming supervisory position.Required Work CardsIdentification that establishes identity.Identification that establishes the right to work in the United States.The ability to pass a background check and register as a gaming employee in the state of Nevada.Machinery, Work Equipment, Programs, Software, Hardware UsedTwo way radioComputerCalculatorIGT AdvantageMicrosoft Word and OutlookJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insurancePaid time offVision insuranceSchedule:8 hour shiftWeekend availabilityAbility to commute/relocate:Carson City, NV 89701: Reliably commute or planning to relocate before starting work (Required)Experience:Casino & Gaming Occupations: 1 year (Preferred)Customer service: 1 year (Preferred)Work Location: One location|
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