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| Job Category : | Entertainment Industry |
| Company Name: | Caesars Entertainment |
| Position Name: | Call Center Engineer (Caesars Entertainment) |
| Location : | Las Vegas, NV 89109 |
| Job Description : | Title: Teleservices EngineerResponsibilities/PurposeThe Call Center Systems Administrator manages all technology used for Call Center applications. This position will be responsible for the maintenance, support, and troubleshooting of the Call Center technology. The Genesys PureConnect is the primary system of responsibility. This individual will be responsible for providing support for the users of our Call Center Software. This position will also support Carrier communication and troubleshooting from phone number moves to new circuits being added. This position will manage projects to meet or exceed established deadlines.Job Functions:Analyzes/prepares detailed proposals for voice telecommunications technologyCoordinates telephone equipment changes including additions, deletions and moving of equipmentThis position will support a wide-spread team of Genesys usersMonitors progress and resolves problems to ensure that deadlines are met.Provides regular status updates to necessary site contacts/management on service restoration process/timeline.Maintains upgrades and Service updates to the Genesys PureConnect application.Duties included system adds, moves and changes.Troubleshot and resolve all CIC / Genesys related desktop user issues.Troubleshoot Polycom and softphone issuesMaintain telephony resources and equipment such as T1*s, PRI*s, DID*s, POTS lines, telephones, headsets, phone numbersEnsures that the technology to assist all call center departments is available to support any interactions efficiently, accurately and professionally as they assist internal and external customers.Generates and follows through on new ideas/solutions on specific call center issues and participates in projects and process improvement initiatives to improve the operation.Acts as a liaison between Carrier and vendor.Ensures that all Caesars established IT processes are followed.Accurately and swiftly resolves issues and reports potential issues to senior management if needed. Essential Requirements:Abilities:Must be 21 years of age or olderMust be able to work independently as well as with a teamMust take initiative and with minimal supervisionAble to demonstrate leadership to a large, diverse team.Highly motivated, proactive individual and independent thinker.Problem solving; exercises good judgment when analyzing and solving problems, pays attention to details.Can handle multiple tasks in a high volume, high stress, and fast-paced environment while meeting deadlines.Excellent listening and interpersonal skills.Demonstrates a friendly, upbeat and positive disposition.Excellent written and verbal communication skills are required.Ability to read, write, speak and understand English.Must be able to maintain a flexible working schedule based on business demands as well as being dependable and punctual.Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other and/or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, or technical developments).ABOUT USAt Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world’s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah’s®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.Job Type: Full-timePay: $38,000.00 – $59,085.00 per yearSchedule:8 hour shiftWork Location: One location |
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