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| Job Category : | Entertainment Industry |
| Company Name: | MGM Northfield Park |
| Position Name: | Box Office Representative |
| Location : | Northfield, OH 44067 |
| Job Description : | *Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. POSITION PURPOSE: It is primary responsibility of the Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.PRINCIPAL DUTIES AND RESPONSIBILITIES: Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guestsPerform ticket verification prior to entry in exhibit and eventsProvide educated answers to guest questions, and able to furnish detailed information regarding property facilities and servicesResolve guest complaints within the scope of authorityUtilize and balance a cash drawer and ticket sales with various tender typesInterpret and operate numerous computer and ticketing systems with accuracyAnswer multi-line telephones using proper etiquetteOther job-related duties as requestedKNOWLEDGE, SKILLS, AND ABILITIES: Excellent customer service skills as well as interpersonal skills to deal effectively with all business contactsEffectively manage multiple tasks under pressure of deadlines in fast pace environmentAble to take initiative and exhibit flexibilityEffectively communicate in English, in both written and oral formsMINIMUM REQUIREMENTS: Work varied shifts, to include weekends and holidaysPREFERRED: High school diploma or equivalentSix (6) months experience with customer service and cash handlingTicketing experienceExperience working in a similar resort settingAdditional Job DescriptionAdditional Job DescriptionPOSITION PURPOSE: It is primary responsibility of the Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.PRINCIPAL DUTIES AND RESPONSIBILITIES: Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guestsPerform ticket verification prior to entry in exhibit and eventsProvide educated answers to guest questions, and able to furnish detailed information regarding property facilities and servicesResolve guest complaints within the scope of authorityUtilize and balance a cash drawer and ticket sales with various tender typesInterpret and operate numerous computer and ticketing systems with accuracyAnswer multi-line telephones using proper etiquetteOther job-related duties as requestedKNOWLEDGE, SKILLS, AND ABILITIES: Excellent customer service skills as well as interpersonal skills to deal effectively with all business contactsEffectively manage multiple tasks under pressure of deadlines in fast pace environmentAble to take initiative and exhibit flexibilityEffectively communicate in English, in both written and oral formsMINIMUM REQUIREMENTS: Work varied shifts, to include weekends and holidaysPREFERRED: High school diploma or equivalentSix (6) months experience with customer service and cash handlingTicketing experienceExperience working in a similar resort settingJob Type: Part-timePay: $13.14 per hourCOVID-19 considerations:All employees are required to be masked; we ask non-vaccinated guests to mask as well. Additional sanitation practices are also in effect.Ability to commute/relocate:Northfield, OH 44067: Reliably commute or planning to relocate before starting work (Preferred)Shift availability:Day Shift (Preferred)Night Shift (Preferred)Work Location: One location |
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