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| Job Category : | Entertainment Industry |
| Company Name: | MGM Fenway Music Hall Boston |
| Position Name: | Box Office Manager – MGM Fenway Music Hall Boston |
| Location : | Boston, MA 02215 |
| Job Description : | WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE JOBLive Nation is seeking qualified Box Office Managers to oversee ticketing operations for concert venues in multiple locations around the US. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations.This position will manage the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for all Live Nation owned & operated and third-party venues, as necessary. Travel may be required.WHAT THIS ROLE WILL DOManagerial DutiesServe as the main Ticketing contact for all events at the venue(s) or locations assignedDevelop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partnersManage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnelEnsure all Box Office staff adheres to the company’s ticket operations policies and proceduresCollaborate with internal departments and external event personnel to ensure all ticketing needs are addressedOrganize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)Create a positive & collaborative working environment and maintain staff moraleEnsure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that ariseEvent ManagementBuild and maintain all events for venue(s) or locations assigned within the appropriate ticketing softwareAssist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing detailsWork with the Marketing, Production and Talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashionAssist with the monitoring of all ticket inventoryCollaborate with Pricing team to monitor and dynamically price tickets to maximize revenuePartner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenueEnsure ADA Compliant Ticketing PracticesAccounting/Financial DutiesMaintain accurate Box Office accounting records and archivesEnsure venue Box Office staff adheres to company’s cash handling policies and proceduresPerform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reportingResponsible for the preparation of all Box Office settlement reports on event nightsActively participate in event settlements, as neededOther DutiesMonitor all ticketing software and hardware and report any issues immediatelyEmbrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.Keep current with all key ticketing trends in entertainment industryAttend all relevant meetings, discussions, and conferences as the venue’s ticketing leadAny additional duties as assigned by leadershipWHAT THIS PERSON WILL BRINGBachelor’s degree from an accredited university or comparable work experience2-3 years’ experience as a Box Office manager or representative, including management level work experienceStrong knowledge of customer service, computer operations, and accounting/cash management proceduresUnderstanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suitePrevious experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offeringsAbility to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tactAbility to communicate respectfully with diplomacy across all levels of business is essentialExcellent oral and written communication skillsProficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)Ability to work evening and weekend hours, based on the needs of daily business operationsDetail-oriented with a strong ability to work under pressure to meet strict and fluid deadlinesCOVID-19 vaccination will be required for this position subject to legally valid exemptions.Job Type: Full-timeBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayWeekend availabilityWork Location: One location |
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