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| Job Category : | Entertainment Industry |
| Company Name: | The Bend |
| Position Name: | Box Office/Event Manager |
| Location : | West Bend, WI 53095 |
| Job Description : | Box Office/Events Manager Position summary: The Bend seeks a Box Office/Events Manager to oversee the customer experience at our historic venue. This role will oversee the operational aspects of ticketing services, guest services, and front of house management, which includes box office coordination and management; on-site events management; and administrative and financial reporting.Under the supervision of the Executive Director, this role will be part of a dynamic, growing nonprofit team. The role offers autonomy, creativity, and room for growth. The Bend is a startup, nonprofit performing arts venue featured on both the National and State registers of historic places. This position will be integral in shaping the future of our historic venue.Our ideal candidate must be customer service-focused; a friendly and personable problem solver; a team player who works well with others; organized and accurate; and have a love for the arts. Due to the nature of The Bend as an entertainment venue, the person in this role must available nights and weekends.Responsibilities: Oversee day to day operations of the box office/ticket sales by providing customer support, including facilitating tickets sales and support to individuals and groups through the set up and management of the ticketing platform. This includes answering questions about events, assisting with special requests, and the execution of promotional offers.Serve as a professional member of The Bend’s team at events through management of the customer experience, including supervision of box office and events team members.Prepare and submit financial and attendance reports and event reconciliations.Assist in audience development strategies and programming.Follow all cash handling procedures and policies.Other duties as assigned to ensure the safety of our guests and the integrity of our building.Qualifications Related experience, education, or training.To perform this job successfully, an individual must be able to perform each job responsibility, as well as have:- Strong written and oral communication skills.- The ability to communicate clearly using technology.- Be comfortable using and managing various platforms (ticketing, POS, AV).- Confidence and be comfortable with trial and error, creating solutions and willingness to trouble-shoot and try new things.- The ability to work independently.- The ability to manage a team.- Passion, sense of humor, humility.About The BendThe Bend is a historic multi-purpose experience venue in downtown West Bend, Wisconsin; the venue opened in March 2020 after a highly anticipated restoration.This 1929 Art Deco theatre building is owned and operated by the Historic West Bend Theatre, Inc., a growing, well-supported nonprofit start-up arts organization. By mission and vision, the venue hopes to contribute to a revival of arts and opportunity in the greater Washington County/suburban Milwaukee area.Downtown West Bend offers many opportunities for both young and well-established community members—from a revived river walk, to an art museum, coffee shops, stellar dining, thriving weekly farmers market, and a weekly outdoor summer concert series.To applyStart-ups are complex, but they are also creative, fun and rewarding environments. If you think you would make a great asset to The Bend team, please submit a resume and a one-page cover letter letting us know why you would make a great addition to The Bend’s growing team.Thank you for your interest!Job Type: Full-timePay: From $20.00 per hourBenefits:Flexible schedulePaid time offSchedule:8 hour shiftDay shiftNight shiftWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Events management: 1 year (Preferred)Work Location: One location |
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